JD
JAN D
1 reviews | Active since Dec 2017
28 Jul 2025, 17:18
Terrible after sales service
Initially such excellent service. But wow, trying to get someone to fix their broken system "within three days". Been almost a week, no feedback, nothing. Very disappointed!
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
28 Jul 2025, 17:30Hi Jan Diederiks,
Thanks for your feedback. We're really sorry for the delay in getting this sorted. Things started off well, and we haven’t followed through the way we should have. The team has picked this up, and someone will be in touch with you directly to get things back on track.
We really appreciate your patience and we’re on it now.
Kind regards,
The GoSolr Team
Thanks for your feedback. We're really sorry for the delay in getting this sorted. Things started off well, and we haven’t followed through the way we should have. The team has picked this up, and someone will be in touch with you directly to get things back on track.
We really appreciate your patience and we’re on it now.
Kind regards,
The GoSolr Team
GoSolr's reply28 Jul 2025, 17:30
Official
Hi Jan Diederiks,
Thanks for your feedback. We're really sorry for the delay in getting this sorted. Things started off well, and we haven’t followed through the way we should have. The team has picked this up, and someone will be in touch with you directly to get things back on track.
We really appreciate your patience and we’re on it now.
Kind regards,
The GoSolr Team
Thanks for your feedback. We're really sorry for the delay in getting this sorted. Things started off well, and we haven’t followed through the way we should have. The team has picked this up, and someone will be in touch with you directly to get things back on track.
We really appreciate your patience and we’re on it now.
Kind regards,
The GoSolr Team
JD
JAN D's updateReviewer Update
30 Jul 2025, 07:20Thank you for assisting so quickly after I unfortunately had to raise it on this forum. All systems and processes can fail in any business, but at least there is a backup process. Thank you.
JD
JAN D's update30 Jul 2025, 07:20
Reviewer Update
Thank you for assisting so quickly after I unfortunately had to raise it on this forum. All systems and processes can fail in any business, but at least there is a backup process. Thank you.
GoSolr's replyOfficial
17 Oct 2025, 17:27Hi Jan,
Thank you for your kind words. We really appreciate your understanding and patience, and we’re glad we could resolve the matter promptly. Your feedback reinforces the importance of our backup processes, and we’ll continue striving to provide the best service possible.
Warm regards,
The GoSolr Team
Thank you for your kind words. We really appreciate your understanding and patience, and we’re glad we could resolve the matter promptly. Your feedback reinforces the importance of our backup processes, and we’ll continue striving to provide the best service possible.
Warm regards,
The GoSolr Team
GoSolr's reply17 Oct 2025, 17:27
Official
Hi Jan,
Thank you for your kind words. We really appreciate your understanding and patience, and we’re glad we could resolve the matter promptly. Your feedback reinforces the importance of our backup processes, and we’ll continue striving to provide the best service possible.
Warm regards,
The GoSolr Team
Thank you for your kind words. We really appreciate your understanding and patience, and we’re glad we could resolve the matter promptly. Your feedback reinforces the importance of our backup processes, and we’ll continue striving to provide the best service possible.
Warm regards,
The GoSolr Team