PN
Petri N
1 reviews | Active since May 2023
06 May 2023, 23:40
Terrible after-sales service
Terrible after sales service. It’s been 4 months and i haven’t received my COC certificate and my plant hasn’t been setup on the app. After numerous phone calls and emails communication. Just empty promises. It’s breach of contract and I have started legal action against GoSolr.
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GoSolr's replyOfficial
08 May 2023, 13:43Good afternoon Petri,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience.
We can confirm that we have reached out to you and advised that the CoC was sent via email on 6 February 2023 and you confirmed that it has been received but request that a technician is dispatched. We can confirm that the CoC is in accordance to regulation, however, we will have a technician reach out and make the necessary arrangements to visit your property.
As for the Solarman app, we have advised that we will reach out to you tomorrow as the logger needs to be cleared before we can assist with the onboarding of the app on your mobile device.
Regards,
Gosolr Team Management
GoSolr's reply08 May 2023, 13:43
Official
Good afternoon Petri,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience.
We can confirm that we have reached out to you and advised that the CoC was sent via email on 6 February 2023 and you confirmed that it has been received but request that a technician is dispatched. We can confirm that the CoC is in accordance to regulation, however, we will have a technician reach out and make the necessary arrangements to visit your property.
As for the Solarman app, we have advised that we will reach out to you tomorrow as the logger needs to be cleared before we can assist with the onboarding of the app on your mobile device.
Regards,
Gosolr Team Management