CV
Carol Visser-McKay
1 reviews | Active since May 2023
08 May 2023, 16:53
Terrible After Sales Service
From Sale to installation GoSolr was great. Within first 2 years of installation however, my Solar Battery has died and it has taken them nearly a month since reporting the problem and still, no Call Back, and No Repairs. After Sale Service is Dreadful. Even the Website login does not send the OTP you need to logon
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GoSolr's replyOfficial
09 May 2023, 11:06Good morning Carol,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience.
We can confirm that we have reached out to you and advised that the installers will come out to your premises tomorrow 10 May 2023 to assess the battery.
make contact to arrange a more suitable date. As we can also confirm that a more suitable date has
Regards,
Gosolr Team Management
GoSolr's reply09 May 2023, 11:06
Official
Good morning Carol,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience.
We can confirm that we have reached out to you and advised that the installers will come out to your premises tomorrow 10 May 2023 to assess the battery.
make contact to arrange a more suitable date. As we can also confirm that a more suitable date has
Regards,
Gosolr Team Management