A&MV
Abrie & Marina Veldtmann
1 reviews | Active since Jan 2024
31 Jan 2024, 15:29
TAKING A CHANCE AND SENDING AN INVOICE FOR URGENT PAYMENT WHEN WE DID NOT SIGN UP
What a disappointment from start to finish! We were inquiring as a matter of interest and were sent a registration form which we did not complete. We did notify the sales guy we were no longer interested in their product and service. Today we receive an invoice requesting payment of the administration fee!!!! Called the company and saw that we had received 4 other emails regarding our signing up and them processing our order!!!! We are hugely upset as we did not sign up and they continue to contact us after we have clearly stated we do not want their services.
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GoSolr's replyOfficial
01 Feb 2024, 09:41Hi Abrie & Marina,
Thank you for bringing this to our attention. We understand your concerns, and we want to assure you that your application was not completed, and no services have been initiated on your behalf. We have internally investigated to understand where this may have existed and we apologize for any confusion caused by the emails you received.
Thank you for bringing this to our attention. We understand your concerns, and we want to assure you that your application was not completed, and no services have been initiated on your behalf. We have internally investigated to understand where this may have existed and we apologize for any confusion caused by the emails you received.
Your feedback is valuable to us, and we appreciate your understanding.
Best regards,
GoSolr Team Management
GoSolr's reply01 Feb 2024, 09:41
Official
Hi Abrie & Marina,
Thank you for bringing this to our attention. We understand your concerns, and we want to assure you that your application was not completed, and no services have been initiated on your behalf. We have internally investigated to understand where this may have existed and we apologize for any confusion caused by the emails you received.
Thank you for bringing this to our attention. We understand your concerns, and we want to assure you that your application was not completed, and no services have been initiated on your behalf. We have internally investigated to understand where this may have existed and we apologize for any confusion caused by the emails you received.
Your feedback is valuable to us, and we appreciate your understanding.
Best regards,
GoSolr Team Management