KT
Kabelo T
1 reviews | Active since Aug 2022
17 Jan 2026, 00:06
System throttled
I am writing this review with a heavy heart and tears ….never thought I’d get such treatment from a company…. In one week I’ve done many calls and sent emails to various employees of this company, I was never assisted….this is my 4th night in the dark but I keep as per request. I don’t know how is this business ran but I’d definitely like to speak with the founders and ceo ….they’re probably unaware the suffering clients go through….this mess has take a huge toll on my mental health. I don’t know what to do now, who to call or what to say.
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GoSolr's replyOfficial
19 Jan 2026, 09:02Hi Kabelo,
Thank you for sharing this. We fully recognise how distressing and overwhelming this experience has been for you, and this is not the experience we want any customer to have.
Your message has been escalated internally, and it is being treated with seriousness and priority. A senior member of our team will take ownership of this matter and make direct contact with you to understand the full situation, provide clarity, and work toward resolving the issue properly. You should not have to chase for help or feel unsure about who to turn to.
We are committed to ensuring you receive clear communication and meaningful support as this is addressed.
Kind regards,
The GoSolr Team
Thank you for sharing this. We fully recognise how distressing and overwhelming this experience has been for you, and this is not the experience we want any customer to have.
Your message has been escalated internally, and it is being treated with seriousness and priority. A senior member of our team will take ownership of this matter and make direct contact with you to understand the full situation, provide clarity, and work toward resolving the issue properly. You should not have to chase for help or feel unsure about who to turn to.
We are committed to ensuring you receive clear communication and meaningful support as this is addressed.
Kind regards,
The GoSolr Team
Best regards,
GoSolr's reply19 Jan 2026, 09:02
Official
Hi Kabelo,
Thank you for sharing this. We fully recognise how distressing and overwhelming this experience has been for you, and this is not the experience we want any customer to have.
Your message has been escalated internally, and it is being treated with seriousness and priority. A senior member of our team will take ownership of this matter and make direct contact with you to understand the full situation, provide clarity, and work toward resolving the issue properly. You should not have to chase for help or feel unsure about who to turn to.
We are committed to ensuring you receive clear communication and meaningful support as this is addressed.
Kind regards,
The GoSolr Team
Thank you for sharing this. We fully recognise how distressing and overwhelming this experience has been for you, and this is not the experience we want any customer to have.
Your message has been escalated internally, and it is being treated with seriousness and priority. A senior member of our team will take ownership of this matter and make direct contact with you to understand the full situation, provide clarity, and work toward resolving the issue properly. You should not have to chase for help or feel unsure about who to turn to.
We are committed to ensuring you receive clear communication and meaningful support as this is addressed.
Kind regards,
The GoSolr Team
Best regards,