TC
Tman C
1 reviews | Active since Aug 2016
31 Oct 2023, 02:33
System error and account flagged as overdue.
In Sep 2023 Gosolr finance department had a glitch which resulted in debit orders running twice on my account. Statements were sent to them to show this event. Later I started receiving invoices to settle my overdue bill for Sep month. After numerous calls and emails to different individuals, this issue is yet to be resolved and my system is occasionally switched off due to the system showing that my account is overdue. Can someone please contact me regarding this issue?
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GoSolr's replyOfficial
31 Oct 2023, 10:29Hi Moses,
We deeply regret the inconvenience you've faced due to the glitch in our finance department, resulting in duplicate debit orders and subsequent billing issues. We understand the frustration this has caused, and we sincerely apologize for the inconvenience. We take this matter seriously and want to address it promptly.
Your feedback has been received, and we will escalate this issue to our relevant departments to ensure a swift resolution. Our goal is to have your account rectified and your system operating smoothly. Your satisfaction is of utmost importance to us, and we are dedicated to making this right.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Regards,
GoSolr Team Management
We deeply regret the inconvenience you've faced due to the glitch in our finance department, resulting in duplicate debit orders and subsequent billing issues. We understand the frustration this has caused, and we sincerely apologize for the inconvenience. We take this matter seriously and want to address it promptly.
Your feedback has been received, and we will escalate this issue to our relevant departments to ensure a swift resolution. Our goal is to have your account rectified and your system operating smoothly. Your satisfaction is of utmost importance to us, and we are dedicated to making this right.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Regards,
GoSolr Team Management
GoSolr's reply31 Oct 2023, 10:29
Official
Hi Moses,
We deeply regret the inconvenience you've faced due to the glitch in our finance department, resulting in duplicate debit orders and subsequent billing issues. We understand the frustration this has caused, and we sincerely apologize for the inconvenience. We take this matter seriously and want to address it promptly.
Your feedback has been received, and we will escalate this issue to our relevant departments to ensure a swift resolution. Our goal is to have your account rectified and your system operating smoothly. Your satisfaction is of utmost importance to us, and we are dedicated to making this right.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Regards,
GoSolr Team Management
We deeply regret the inconvenience you've faced due to the glitch in our finance department, resulting in duplicate debit orders and subsequent billing issues. We understand the frustration this has caused, and we sincerely apologize for the inconvenience. We take this matter seriously and want to address it promptly.
Your feedback has been received, and we will escalate this issue to our relevant departments to ensure a swift resolution. Our goal is to have your account rectified and your system operating smoothly. Your satisfaction is of utmost importance to us, and we are dedicated to making this right.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Regards,
GoSolr Team Management