Support sucks

My logger stopped working on my inverter around the 31/01/2024 and I contacted GoSolr who helped me very professionally and speedy. They advised me that Sparky will be in contact with me to repair or change the logger. Sparky called me and arranged for the 08/02/2024 to come and repair the logger. No one pitched up and on Monday the 12/02/2024 I contacted GoSolr to find out what was happening….. and this is where everything went side ways. From there up till now the only thing I heard was we will call you back shortly after about 4 times that I called them. Not sure how long there short time is but definitely not the same as mine. This is such a negative support and at this point in time frustrated and not happy. I have been with them sins 12/12/2022 and had advised so many people to join as it is great company but i will rethink that as the support sucks.