1 reviews | Active since Jan 2012
Sub par communication and service
17 June 2025 - Requested to upgrade my current package. Document completed and sent back. 24 June 2025 - Requested an update. Person that helped me resigned so my request was dead in the water. 9 July 2025 - Called to find out what is happening. Sent a new document as the first one was apparently an older version of the doc. New document sent back. 10 July 2025 - Follow up. No feedback. Waiting for finance. 11 July 2025 - Promised to receive the invoice to kick-start the upgrade process. Follow up - no feedback. 15 July 2025 - Follow up - no feedback. No invoice received. 16 July 2025 - Request to cancel my service. 17 July 2025 - Invoice suddenly received. 18 July 2025 - Paid the invoice, giving Gosolr the benefit of the doubt. Call received that payment has been received and that an installer will contact me. 29 July 2025 - Follow up. No feedback. Radio silence.
I am yet again at the point where I want to cancel my service and want a full refund of the monies paid for the upgrade. I fail to understand how basic communication (even if it is not great news) is just neglected.
I have also requested that they need to ensure they do not bill me upgraded fees for equipment I have not even received yet.
I strongly advise against using their service.
(Even through this terrible experience, at least Jason D was trying to assist me)
Thanks for your feedback and for taking the time to outline your experience in detail. We understand your frustration and sincerely apologise for the delays and lack of consistent communication this isn’t the experience we aim to deliver.
We can confirm that our team has been in touch and that an installation date has now been scheduled. From here, we’ll stay in close contact and ensure you’re kept updated at each step of the process.
Thank you for your continued patience, and for acknowledging Jason ’s efforts we appreciate it. We're committed to getting this resolved and restoring your confidence in our service.
Warm regards,The Gosolr Team
Thanks for your feedback and for taking the time to outline your experience in detail. We understand your frustration and sincerely apologise for the delays and lack of consistent communication this isn’t the experience we aim to deliver.
We can confirm that our team has been in touch and that an installation date has now been scheduled. From here, we’ll stay in close contact and ensure you’re kept updated at each step of the process.
Thank you for your continued patience, and for acknowledging Jason ’s efforts we appreciate it. We're committed to getting this resolved and restoring your confidence in our service.
Warm regards,The Gosolr Team