Still waiting for my deposit refund!!!

Very disappointed in their service and sales/upfront payment approach.

I originally called to ask if someone they could first send someone to my home to discuss where the panels would go, the electrical equipment as well as cabling etc. Sales urged me to complete the sales contract and pay the deposit (R2900) and from there they would be happy to send a consultant prior to installation. I thought that rather odd but since my neighbors were satisfied with the installation I figured why not.

Well, a few days after I sent the deposit the installers (3rd party it seems) sent me a WhatsApp saying that my installation was scheduled for May 5th. I wasn't comfortable about that! How can a company install such a large and costly system onto someone's precious home without even coming out to do an in person review of everythingthis entails!? My alarm bells went off and I went back and reviewed the contract. One thing I found that was misleading is that after 3x years you can purchase the equipment at a specific price OR (fine print) Market Value - the HIGHER of the two. Who's to say how much the market value will be??? What if it super low in 3yrs and I end up paying higher for something that has lost value?

I call sales on May 2nd to discuss all of my concerns, the said they would call me back next day and didn't. When I called to follow up on May 4th they said my installation was canceled. I said fine, please refund my deposit.

May 15th, emailed requesting for refund status - nothing. May 18, called requesting for refund status - said that it would be done next day and should reflect in my account today May 22nd. 9am May 22nd, still nothing yet but my confidence meter is low because this morning I received a call from sales checking up on why my installation has been held up and what could they do to fix it... what??? I said: "it's canceled and waiting for deposit to reflect today, don't you have this information in the account notes?" Agent said: "No mam, I don't see any notes here about canceling with refund"

Glad I decided not to go with them if this is how disorganized they are, dodged a bullet. Possible that they are growing too fast and don't have capital to hire more staff but I don't want to be a customer during a company's trials and tribulations especially when it comes to power, look how Eskim turned out...