JT
Jeanique T
1 reviews | Active since Jul 2021
18 Apr 2024, 14:43
STAY AWAY FROM THIS COMPANY
Absolute ******* customer service! We had the solar system installed 3 weeks ago and they failed to setup our prepaid meter so it still runs and indicates the amount of units we have. After countless calls and empty promises of a team coming out TODAY they have still not come to fix the issue. DO NOT USE GOSOLR!
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Jeanique T's updateReviewer Update
18 Apr 2024, 16:42Funny how quick a business responds when you make their terrible service public.
JT
Jeanique T's update18 Apr 2024, 16:42
Reviewer Update
Funny how quick a business responds when you make their terrible service public.
GoSolr's replyOfficial
18 Apr 2024, 16:46Dear Jeanique,
Upon investigation, we have determined that there was a delay in resolving your issue, and for that, we extend our sincerest apologies. We understand the frustration you must have experienced due to the delay in service. During your conversation with a representative, you mentioned that you had been attempting to contact us since April 3rd and had sent several emails without receiving a response. We apologize for any oversight on our part in not promptly addressing your inquiries. Please rest assured that we are investigating said delays and reviewing our communication processes to prevent similar incidents in the future.
Upon investigation, we have determined that there was a delay in resolving your issue, and for that, we extend our sincerest apologies. We understand the frustration you must have experienced due to the delay in service. During your conversation with a representative, you mentioned that you had been attempting to contact us since April 3rd and had sent several emails without receiving a response. We apologize for any oversight on our part in not promptly addressing your inquiries. Please rest assured that we are investigating said delays and reviewing our communication processes to prevent similar incidents in the future.
We want to assure you that we are committed to providing excellent service to all our customers. We hope that, with the resolution of your issue, your experience with GoSolr will improve in the future. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we worked to resolve it.
Warm regards,
GoSolr Team Management
GoSolr's reply18 Apr 2024, 16:46
Official
Dear Jeanique,
Upon investigation, we have determined that there was a delay in resolving your issue, and for that, we extend our sincerest apologies. We understand the frustration you must have experienced due to the delay in service. During your conversation with a representative, you mentioned that you had been attempting to contact us since April 3rd and had sent several emails without receiving a response. We apologize for any oversight on our part in not promptly addressing your inquiries. Please rest assured that we are investigating said delays and reviewing our communication processes to prevent similar incidents in the future.
Upon investigation, we have determined that there was a delay in resolving your issue, and for that, we extend our sincerest apologies. We understand the frustration you must have experienced due to the delay in service. During your conversation with a representative, you mentioned that you had been attempting to contact us since April 3rd and had sent several emails without receiving a response. We apologize for any oversight on our part in not promptly addressing your inquiries. Please rest assured that we are investigating said delays and reviewing our communication processes to prevent similar incidents in the future.
We want to assure you that we are committed to providing excellent service to all our customers. We hope that, with the resolution of your issue, your experience with GoSolr will improve in the future. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we worked to resolve it.
Warm regards,
GoSolr Team Management