1 reviews | Active since Jul 2011
Stay away from the company. Do yourself that favour.
The service from Gosolar is really bad. I shouldve trusted the reviews on line and definitely not referring this company to any of my friends and neighbours. So the entire install happens on a Wednesday and when they were done they say theres non-compliant wiring in the ceiling so they cant switch the invertor on. The company will be in contact as to the report. They leave here and my electricity connections are so messed up. My lights wouldnt work unless the DB switch is in the off position. But then the plug sockets dont work. My wifi couldnt work because the plug at the box is completely dead. My kettle was switching on the kitchen lights...yes it was that bad. Lights flickering all over and a crackling sound throughout the house. I call Gosolar about this because Im scared to be in the house. They say they will contact Sparky (the subcontractor...as seems to me Gosolar is just a marketing company). An hour later I call again and speak to a different person and state the same thing. I hear nothing back. I call a 24/7 electrician. He comes out. He says the wiring to my DB is completely wrong. He thinks this Sparky technician just confused himself as there isnt a lot of space left on the DB and at some point he couldnt even remember which wires he put where. It took that electrician 4 hours to fix the wiring until 1am in the morning. He says the solution is a separate DB for the invertor and essentials. I say he can do that the next day. The next day I speak with Gosolar again to express what has happened. Now we are at saturday already, four days after the install, and not a single word from Gosalar after calling them a number of times and sending an email to a Beulah Tobias and Cheslin G.....so Gosolar was just going to leave me to live in a house thats potentially dangerous??? I insisted that someone comes out to assess my infrastructure before the solar is installed, which is what happened but yet these people want to tell me that my infrastructure is actually not suitable for the solar after they install the whole system??? Is this a ****?? So now I have a new DB for the invertor, at a massive cost which wasnt planned, but I actually just want you to come take off your system so that I can explore a different company, if this is a taste of your service. And I expect that Gosolar must at least reimburse me for getting the electrician out that first night to make the wiring safe again. How dare you put my family at risk and just stay quiet! This was my worst decision ever. Stay away from this company. Theyre good with comms in the beginning. Once the system is installed youre going to struggle to get even a phonecall from them. Or let me correct that, they pretend to call, let the phone ring twice then put down. Probably so theres record of an attempted call. But try calling them back....everytime you speak to a different person who has no knowledge of your struggles.
We deeply regret the distress and inconvenience you’ve experienced. Your safety and satisfaction are our top priorities, and it’s clear we fell short in your case.
We are actively investigating the issues you’ve described and will reach out to you to rectify the situation. We will also review to ensure such problems do not occur in the future. We will work with you to resolve this matter.
Sincerely,
GoSolr
We deeply regret the distress and inconvenience you’ve experienced. Your safety and satisfaction are our top priorities, and it’s clear we fell short in your case.
We are actively investigating the issues you’ve described and will reach out to you to rectify the situation. We will also review to ensure such problems do not occur in the future. We will work with you to resolve this matter.
Sincerely,
GoSolr
