JP
Justin P
1 reviews | Active since Jul 2011
27 Jan 2023, 20:19
Stay away from gosolr
Signed up for xl system 10 weeks ago and they lost all my stuff, signed up again with a different email address cos they couldn't sort out the mess so they asked me to start again. Its been 2 months, not a word. Sent numerous emails and just get generic responses. False advertising, 6 to 8 weeks is not true. They haven't even done the credit checks or anything although they have all my bank details and signatures. Very unnerving to have given all this to a company that you can't even get hold of.
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GoSolr's replyOfficial
02 Feb 2023, 11:19Good morning Justin,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your agreement was sent on 2 December 2022 and received signed on 19 December 2022. As the agreement was incomplete, we tried making contact up until 22 December 2022 and we were unable to reach you. We have ensured that contact is made by no later than 2 February 2023 in order to assist in completing your application.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your agreement was sent on 2 December 2022 and received signed on 19 December 2022. As the agreement was incomplete, we tried making contact up until 22 December 2022 and we were unable to reach you. We have ensured that contact is made by no later than 2 February 2023 in order to assist in completing your application.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply02 Feb 2023, 11:19
Official
Good morning Justin,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your agreement was sent on 2 December 2022 and received signed on 19 December 2022. As the agreement was incomplete, we tried making contact up until 22 December 2022 and we were unable to reach you. We have ensured that contact is made by no later than 2 February 2023 in order to assist in completing your application.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your agreement was sent on 2 December 2022 and received signed on 19 December 2022. As the agreement was incomplete, we tried making contact up until 22 December 2022 and we were unable to reach you. We have ensured that contact is made by no later than 2 February 2023 in order to assist in completing your application.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management