JJ
Jos J
1 reviews | Active since Apr 2023
05 Apr 2023, 16:49
Stay Away
Please stay away from these guys, 14 weeks later and they are only now talking to me and wanting to schedule an installation another 6 weeks from now, 20 weeks is just to long. Nobody even had the decency to get hold of me or follow up. You are waisting your money and most importantly you are waisting your time. Stay away, I am sure there must be more reliable companies out there, I should have listened to the reviews on this website.
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GoSolr's replyOfficial
11 Apr 2023, 14:15Good day Jos,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience. We are currently experiencing the longest period of loadshedding ever, which has put the whole country under strain. The demand for our product has been far above expectations earlier this year and we are working hard to increase stock availability, install capacity as well as strengthening our team and internal systems.
We can confirm that we have spoken to our installer partner and asked for a sooner date for your installation.
As we have made contact to advise, you have agreed to allow us to provide the level of service we strive for as well see to your power needs.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Regards,
Gosolr Team Management
GoSolr's reply11 Apr 2023, 14:15
Official
Good day Jos,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience. We are currently experiencing the longest period of loadshedding ever, which has put the whole country under strain. The demand for our product has been far above expectations earlier this year and we are working hard to increase stock availability, install capacity as well as strengthening our team and internal systems.
We can confirm that we have spoken to our installer partner and asked for a sooner date for your installation.
As we have made contact to advise, you have agreed to allow us to provide the level of service we strive for as well see to your power needs.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Regards,
Gosolr Team Management