WE
Wilma E
1 reviews | Active since Feb 2026
20 Feb 2026, 10:34
Solar disgrace
I have recently had my solar repaired. The communication from gosolr was disgusting. I have been on the phone for days and NOBODY kept a promise to keep me in the loop. ONLY one person, Tamaryn Thomas, she was exceptional. She took ownership and kept me informed from the moment she took over until it was repaired 2 weeks later. No manager could or wanted to help. No agent came back to me, except Tamaryn. Her customer service was superb. Maybe she can train the other 10?.. i spoke to who did NOT HELP WHATSOEVER. O yes they promised, but did not bother to phone me back. I just had to wonder and guess. Tamaryn might keep you in business though. Tamaryn gets 5 out of 5 stars but not your company.
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GoSolr's replyOfficial
20 Feb 2026, 11:09Hi Wilma,
We can absolutely understand how frustrating this experience must have felt.
We’re very grateful that you highlighted Tamaryn’s support. Her ownership, proactive communication and commitment to seeing your repair through reflect the standard we expect across our teams. Your feedback about her will be shared directly with both her and our leadership team.
At the same time, your comments regarding the broader communication gaps have been escalated internally. Consistency and accountability matter, and we are reviewing this to strengthen our processes going forward.
Thank you for taking the time to share your experience. Feedback like this helps us improve and ensures we continue raising the bar across the business.
Kind regards,
The GoSolr Team
We can absolutely understand how frustrating this experience must have felt.
We’re very grateful that you highlighted Tamaryn’s support. Her ownership, proactive communication and commitment to seeing your repair through reflect the standard we expect across our teams. Your feedback about her will be shared directly with both her and our leadership team.
At the same time, your comments regarding the broader communication gaps have been escalated internally. Consistency and accountability matter, and we are reviewing this to strengthen our processes going forward.
Thank you for taking the time to share your experience. Feedback like this helps us improve and ensures we continue raising the bar across the business.
Kind regards,
The GoSolr Team
GoSolr's reply20 Feb 2026, 11:09
Official
Hi Wilma,
We can absolutely understand how frustrating this experience must have felt.
We’re very grateful that you highlighted Tamaryn’s support. Her ownership, proactive communication and commitment to seeing your repair through reflect the standard we expect across our teams. Your feedback about her will be shared directly with both her and our leadership team.
At the same time, your comments regarding the broader communication gaps have been escalated internally. Consistency and accountability matter, and we are reviewing this to strengthen our processes going forward.
Thank you for taking the time to share your experience. Feedback like this helps us improve and ensures we continue raising the bar across the business.
Kind regards,
The GoSolr Team
We can absolutely understand how frustrating this experience must have felt.
We’re very grateful that you highlighted Tamaryn’s support. Her ownership, proactive communication and commitment to seeing your repair through reflect the standard we expect across our teams. Your feedback about her will be shared directly with both her and our leadership team.
At the same time, your comments regarding the broader communication gaps have been escalated internally. Consistency and accountability matter, and we are reviewing this to strengthen our processes going forward.
Thank you for taking the time to share your experience. Feedback like this helps us improve and ensures we continue raising the bar across the business.
Kind regards,
The GoSolr Team