1 reviews | Active since Feb 2020
Solar
My incomplete installation was started on the 22/3/23, installation team arrived at 9am left 21h00, incomplete installation they could not do the earth leakage for the solar hence could not test the system and the app was not downloaded. Today 28/3/23 after many emails, trillions of calls and empty promises saying will call back with an update, the installers no help either, I had to get a ticket number from Gosolr so the installers could make arrangements, was told by the person who emailed requesting certain documention be signeed and forwarded to her now today tells me she is in HR, unbelievable, anyone with a conscience one would assusme get the incomplete installation sorted then move on to new installations, obviously it is of no great importance.
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers reached out to you regarding the earth leakage switch and this matter has since been resolved.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers reached out to you regarding the earth leakage switch and this matter has since been resolved.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management