Solar

We decided to get solar through GoSolr. AFter installation in January we could have seen there is something wrong with the system because we were using more Eskom power with the Solar system than before we got the solar. We notified them that something is wrong and they said they will monitor it from their side for a week and come back to us. No body phoned us back. 3 Different people told me in 3 weeks time they will call me back, and nobody called me back. So we complained again and wend numerous emails. Then we started checking the system, at 16:00 in the afternoon on a sunny day, the battery will only be charged 80%, and then we noticed that at midday it uses Eskom to charge and not solar panels. For a 5kw unit, after 2 hours loadshedding the battery is 30%. Eventually they said they will send a technician. he came the Friday and checked the system, checked the panels and said all is in working order and that the battery is working correctly. He said that he will monitor our system that night to see where the spikes are and then he will phone so that we can talk and see what might cause these spikes. He never called back. The week after i called again asking what is going on because nobody is coming back to me and our battery is still doing the same thing, not charging fully. I was informed that somebody will come to our location to test the battery. a Few days later i was told that the technician confirmed they were at our location to test the battery and all was good, but nobody booked a time with us to come, nobody was at our home so how did they test our battery that week but we were not home.

Then after another complaint, the QA came out to our house in March, almost 2 moths after we got the installation.. We overheard him speak to the office saying that he noticed a few problems. 1 of them is that only 4 of the 8 panels were connected. The AC surge braker was put into the DC slot and DC surge braker was put into the AC slot. This could have caused much damage to our house. He did call and the technician that did the installation, came that afternoon to replace and fix the surge brakers. and all 8 panels were now connected, AFTER 2 months.

Then afterwards i was informed that another technician will come to do 4 things, 1 om them was to replace the *****s and check the surge brakers. He came the Saturday morning about 8:30, he checked the system in the house, and was then on his phone. He did nothing. i asked him twice: "So you did nothing?" and both times he said he didn't do anything. So to me on the phone they said the technician must do 4 things, but he does not know of anything or did anything. the week after i phoned and asked for the QA report, they said they will email it to me but i never received it.

So we started paying for a system that wasn't installed correctly or working correctly and after many emails and calls made, nobody believed us, telling us every time that everything is fine. Only after 2 months, it was picked up that there were problems. How are we supposed to refer anybody to GoSolr if this was happening to us. How do we know that our system is now working 100% correctly?