MP
Mark P
1 reviews | Active since Jul 2023
18 Jul 2023, 11:37
Slow start but great finish
Dealing with the admin side of GoSolr was not great. It took about 6 months to finally get a pre-site inspection (that I insisted on before paying fees due to installation concerns) despite being called and emailed regularly about it. Once that was done and we got the final upfront costs, it went smoothly.
The installation of the system was good and to their credit it was professional, done efficiently, my queries were answered quickly and the work area cleaned up after completing the job. I had an issue connecting to the solarman app but that was resolved earlier today via a GoSolr support call with a gentleman named Keanu who was patient and very helpful.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
18 Jul 2023, 14:48Hi Mark,
We apologies for the delay of your pre-site inspection. This is not what we aim to provide as a processes should be streamlined and clear.
We are very glad to hear that once your installation commenced, that you were treated with the professionalism that we strive for. We thank you for your patience and this information will be forwarded onto the team as well as Keanu. We also hope that you continue to receive the attention to detail for future queries with our self.
Regards,
Gosolr Team Management
We apologies for the delay of your pre-site inspection. This is not what we aim to provide as a processes should be streamlined and clear.
We are very glad to hear that once your installation commenced, that you were treated with the professionalism that we strive for. We thank you for your patience and this information will be forwarded onto the team as well as Keanu. We also hope that you continue to receive the attention to detail for future queries with our self.
Regards,
Gosolr Team Management
GoSolr's reply18 Jul 2023, 14:48
Official
Hi Mark,
We apologies for the delay of your pre-site inspection. This is not what we aim to provide as a processes should be streamlined and clear.
We are very glad to hear that once your installation commenced, that you were treated with the professionalism that we strive for. We thank you for your patience and this information will be forwarded onto the team as well as Keanu. We also hope that you continue to receive the attention to detail for future queries with our self.
Regards,
Gosolr Team Management
We apologies for the delay of your pre-site inspection. This is not what we aim to provide as a processes should be streamlined and clear.
We are very glad to hear that once your installation commenced, that you were treated with the professionalism that we strive for. We thank you for your patience and this information will be forwarded onto the team as well as Keanu. We also hope that you continue to receive the attention to detail for future queries with our self.
Regards,
Gosolr Team Management