RF
Ryan F
1 reviews | Active since Jul 2025
03 Nov 2025, 07:11
Should not be operating as a service provider
I would give them nothing if it was an option! Absolutely disgusted in this company. Prior to selling my house with the installation, I gave notice of the fact that my house was on the market, upon receiving an offer, I notified GoSolr that an offer was in place and forwarded the details of the new owners. After 6 months since the initial process, GoSolr are debiting myself and the new owner with after both the new owner and I have been in communication with them.
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
03 Nov 2025, 09:02Hi Ryan,
Thank you for sharing this with us, we completely understand how frustrating this must be. This isn’t the experience we want for our customers.
We’ve escalated your concern internally, and a member of our team will be in contact with you soon to help sort this out and ensure it’s properly resolved.
Thank you for your patience while we get this addressed.
Warm regards,
The GoSolr Team
Thank you for sharing this with us, we completely understand how frustrating this must be. This isn’t the experience we want for our customers.
We’ve escalated your concern internally, and a member of our team will be in contact with you soon to help sort this out and ensure it’s properly resolved.
Thank you for your patience while we get this addressed.
Warm regards,
The GoSolr Team
GoSolr's reply03 Nov 2025, 09:02
Official
Hi Ryan,
Thank you for sharing this with us, we completely understand how frustrating this must be. This isn’t the experience we want for our customers.
We’ve escalated your concern internally, and a member of our team will be in contact with you soon to help sort this out and ensure it’s properly resolved.
Thank you for your patience while we get this addressed.
Warm regards,
The GoSolr Team
Thank you for sharing this with us, we completely understand how frustrating this must be. This isn’t the experience we want for our customers.
We’ve escalated your concern internally, and a member of our team will be in contact with you soon to help sort this out and ensure it’s properly resolved.
Thank you for your patience while we get this addressed.
Warm regards,
The GoSolr Team
RF
Ryan F's updateReviewer Update
03 Nov 2025, 10:07Not acceptable! I have had numerous phone calls from "your team" and yet, STILL no resolve. As has the current owner, who has also had to pay a new "installation fee" which was not even supposed to be charged and now seems like it is a debit order monthly to their account. This is competely unacceptable and now have to to go into my bank to dispute these transactions because it can't be trusted to be done through GoSolr!!
RF
Ryan F's update03 Nov 2025, 10:07
Reviewer Update
Not acceptable! I have had numerous phone calls from "your team" and yet, STILL no resolve. As has the current owner, who has also had to pay a new "installation fee" which was not even supposed to be charged and now seems like it is a debit order monthly to their account. This is competely unacceptable and now have to to go into my bank to dispute these transactions because it can't be trusted to be done through GoSolr!!
GoSolr's replyOfficial
04 Nov 2025, 12:12Hi Ryan,
Thank you for sharing your feedback with us. We completely understand how important it was to have this resolved, and we’re glad to confirm that our team has been in contact and the matter has been addressed.
We truly appreciate your patience and the opportunity to make this right. Our team will also be in touch to confirm that everything is in order and fully cleared on your side.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback with us. We completely understand how important it was to have this resolved, and we’re glad to confirm that our team has been in contact and the matter has been addressed.
We truly appreciate your patience and the opportunity to make this right. Our team will also be in touch to confirm that everything is in order and fully cleared on your side.
Warm regards,
The GoSolr Team
GoSolr's reply04 Nov 2025, 12:12
Official
Hi Ryan,
Thank you for sharing your feedback with us. We completely understand how important it was to have this resolved, and we’re glad to confirm that our team has been in contact and the matter has been addressed.
We truly appreciate your patience and the opportunity to make this right. Our team will also be in touch to confirm that everything is in order and fully cleared on your side.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback with us. We completely understand how important it was to have this resolved, and we’re glad to confirm that our team has been in contact and the matter has been addressed.
We truly appreciate your patience and the opportunity to make this right. Our team will also be in touch to confirm that everything is in order and fully cleared on your side.
Warm regards,
The GoSolr Team