KS
Kate S
1 reviews | Active since Mar 2023
15 Mar 2023, 14:09
Shocking technical service
GoSolr after installation service is appaling. It has taken 6 days and over 20 calls for them to believe I have an issue with my battery. During load shedding it only lasts for an hour. They don't do systematic checks to identify the issue, there telephone line cuts out continuously and it is some of the worst service I have ever had.
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GoSolr's replyOfficial
16 Mar 2023, 20:31 Good evening Kate,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your first call was received and addressed as well as a reset and reconfiguration was executed on the system. We have reached out to the installer which will reach out and set a date to attend to you query.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your first call was received and addressed as well as a reset and reconfiguration was executed on the system. We have reached out to the installer which will reach out and set a date to attend to you query.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
GoSolr's reply16 Mar 2023, 20:31
Official
Good evening Kate,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your first call was received and addressed as well as a reset and reconfiguration was executed on the system. We have reached out to the installer which will reach out and set a date to attend to you query.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your first call was received and addressed as well as a reset and reconfiguration was executed on the system. We have reached out to the installer which will reach out and set a date to attend to you query.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,