NZ
Nana Z
1 reviews | Active since Sept 2010
18 Feb 2025, 12:48
Shocking service…LONG waiting time for the call centre
The after sales service from GoSolr is shocking. As I type I have been waiting for speak to a consultant for the past 40mins just listening to the music. This is the case every time I call in, it’s so disheartening honestly as a client I am pleading with the company to do better!
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GoSolr's replyOfficial
18 Feb 2025, 17:31Hi Nana,
Thank you for bringing this to our attention! We’re really sorry to hear about your frustrating experience with our after-sales service. Waiting on hold for so long is definitely not what we strive for, and we can assure you that this is not the usual experience. We aim to keep wait times short, and we’ll be looking into this to make sure it doesn’t happen again.
We’re committed to improving and providing the best service possible for you.
Thanks so much for your patience and for giving us the opportunity to make things right!
Sunny regards,
The GoSolr Team
Thank you for bringing this to our attention! We’re really sorry to hear about your frustrating experience with our after-sales service. Waiting on hold for so long is definitely not what we strive for, and we can assure you that this is not the usual experience. We aim to keep wait times short, and we’ll be looking into this to make sure it doesn’t happen again.
We’re committed to improving and providing the best service possible for you.
Thanks so much for your patience and for giving us the opportunity to make things right!
Sunny regards,
The GoSolr Team
GoSolr's reply18 Feb 2025, 17:31
Official
Hi Nana,
Thank you for bringing this to our attention! We’re really sorry to hear about your frustrating experience with our after-sales service. Waiting on hold for so long is definitely not what we strive for, and we can assure you that this is not the usual experience. We aim to keep wait times short, and we’ll be looking into this to make sure it doesn’t happen again.
We’re committed to improving and providing the best service possible for you.
Thanks so much for your patience and for giving us the opportunity to make things right!
Sunny regards,
The GoSolr Team
Thank you for bringing this to our attention! We’re really sorry to hear about your frustrating experience with our after-sales service. Waiting on hold for so long is definitely not what we strive for, and we can assure you that this is not the usual experience. We aim to keep wait times short, and we’ll be looking into this to make sure it doesn’t happen again.
We’re committed to improving and providing the best service possible for you.
Thanks so much for your patience and for giving us the opportunity to make things right!
Sunny regards,
The GoSolr Team