1 reviews | Active since Sept 2023
Shocking service, *********** team that causes damages and doesn't fix them
BIG WARNING!!! Gosolr was recommended to me by my two friends, who installed the system around a year ago. We have therefore decided to embark on what we thought will be a smooth, no more black-out family journey. 3 months from installation and we are left with a hole drilled through the ceiling to our spare bedroom, water leaks in another two rooms, hole in the ceiling in our kids room and broken dry walls in the attic. We also had to send back the battery that they wanted to install, as it was not the type we agreed with the sales person. Additionally, the electrician didn't want to issue the COC, as there was an earth leakage and the installation had to be fixed. I wanted to warn everyone that they will actually only deal with GoSolr when the salesperson is trying to sell the service and later when the money is actually taken off your account. Otherwise they have subcontracted the installation to Nonntop Solar and Nonstop Solar subcontracted it further to another group of individuals. The challenge then is GoSolar doesn't seem to want to take responsibility and they relay the matter to the group of individuals they subcontract to. Despite the damages being reported to GoSolar on the 20th of July, no action was taken on their side to fix the damages. My insurance refused to cover the third party damages, of which I informed GoSolr and I sourced my own suppliers to fix my house. I sent the quote on the 21st of August and, after follow ups, I was sent an email with a request for multiple documents in order for them to consider the quote. I did send the requested docs asking for urgent approval. Then I received another email to send the same document and after that no more contact. It has been 3 months since they caused the damage and 7 weeks since I sent the quote to get my house fixed. However till today - 3 months after the damages were caused, no action was taken and I am left with a damaged house. I will unfortunately now seek legal assistance to recover the costs.
We are deeply sorry to hear about the issues you've encountered in your solar installation journey with GoSolr. We understand your frustration and the impact these challenges have had on your home and family. This is not the experience we aim to provide, and we take your feedback seriously. The problems you've described are concerning, and we want to address them as swiftly as possible. We apologise for any inconvenience you've experienced as a result of the process.
Your feedback has been taken into account, and we are committed to resolving the situation promptly. We will investigate the matter further to understand what went wrong and take appropriate actions to rectify it. We appreciate your patience and will work diligently to address your concerns and ensure that the damages are fixed to your satisfaction. We understand your need for urgency and will prioritise this matter accordingly.
We regret that you have had to go through this and sincerely apologise for the inconvenience you've faced. Your satisfaction is important to us, and we are dedicated to making this right.
Regards,
GoSolr Team Management
We are deeply sorry to hear about the issues you've encountered in your solar installation journey with GoSolr. We understand your frustration and the impact these challenges have had on your home and family. This is not the experience we aim to provide, and we take your feedback seriously. The problems you've described are concerning, and we want to address them as swiftly as possible. We apologise for any inconvenience you've experienced as a result of the process.
Your feedback has been taken into account, and we are committed to resolving the situation promptly. We will investigate the matter further to understand what went wrong and take appropriate actions to rectify it. We appreciate your patience and will work diligently to address your concerns and ensure that the damages are fixed to your satisfaction. We understand your need for urgency and will prioritise this matter accordingly.
We regret that you have had to go through this and sincerely apologise for the inconvenience you've faced. Your satisfaction is important to us, and we are dedicated to making this right.
Regards,
GoSolr Team Management