LZ
Lyrene Z
1 reviews | Active since Mar 2016
15 Sept 2023, 21:14
Shocking lack of service.
We have had an appalling lack of service from Gosolr. I have contacted the emergency number as we have been trying to have our solar system sorted out for four days now - only to be told “it is Friday night and very difficult to get this attended to” Really??? On an emergency number when we have had no power from Gosolr for four days?
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Replies (1)
GoSolr's replyOfficial
18 Sept 2023, 17:31Hi Lyrene,
We sincerely apologize for the lack of service and the frustrating experience you've encountered with GoSolr. Your concerns are our top priority, and we deeply regret any inconvenience caused during this critical situation. Our team is actively working to resolve your issues. We understand the frustration and inconvenience this situation has caused, and we are committed to rectifying it promptly. Please keep your lines of communication open, as our team who have been in contact with you will continue to undergo the necessary steps for you.
We sincerely apologize for the lack of service and the frustrating experience you've encountered with GoSolr. Your concerns are our top priority, and we deeply regret any inconvenience caused during this critical situation. Our team is actively working to resolve your issues. We understand the frustration and inconvenience this situation has caused, and we are committed to rectifying it promptly. Please keep your lines of communication open, as our team who have been in contact with you will continue to undergo the necessary steps for you.
Once again, we apologise for the distressing experience you've had, and we appreciate your patience as we work diligently to resolve this issue. Your satisfaction is paramount to us, and we are fully dedicated to ensuring your solar system is operating smoothly.
Kind Regards
GoSolr Team Management
Kind Regards
GoSolr Team Management
GoSolr's reply18 Sept 2023, 17:31
Official
Hi Lyrene,
We sincerely apologize for the lack of service and the frustrating experience you've encountered with GoSolr. Your concerns are our top priority, and we deeply regret any inconvenience caused during this critical situation. Our team is actively working to resolve your issues. We understand the frustration and inconvenience this situation has caused, and we are committed to rectifying it promptly. Please keep your lines of communication open, as our team who have been in contact with you will continue to undergo the necessary steps for you.
We sincerely apologize for the lack of service and the frustrating experience you've encountered with GoSolr. Your concerns are our top priority, and we deeply regret any inconvenience caused during this critical situation. Our team is actively working to resolve your issues. We understand the frustration and inconvenience this situation has caused, and we are committed to rectifying it promptly. Please keep your lines of communication open, as our team who have been in contact with you will continue to undergo the necessary steps for you.
Once again, we apologise for the distressing experience you've had, and we appreciate your patience as we work diligently to resolve this issue. Your satisfaction is paramount to us, and we are fully dedicated to ensuring your solar system is operating smoothly.
Kind Regards
GoSolr Team Management
Kind Regards
GoSolr Team Management