GM
Graham M
1 reviews | Active since May 2025
13 May 2025, 16:36
Shocking customer service!
Shocking customer service! Just terrible. We were sold the GoSolr system with a promise of a saving of between 50 to 80% on our electricity costs. Since the installation our electricity costs have actually increased by 80%...and I have to pay R2900 a month for this. After more than 10 calls to the salesman and call centre, their technical support team still haven't turned up. Don't GoSolr...go anywhere else!
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GoSolr's replyOfficial
13 May 2025, 17:00Hi Graham,
Thank you for reaching out. We understand your frustration, and we’re sorry for the inconvenience you’ve experienced.
Our team has been in touch, and we can confirm that the installer is on-site today to address the concerns with your system. We’re committed to ensuring you get the best possible experience with GoSolr, and we will remain in touch to assist as needed.
Thank you for giving us the chance to make this right.
Warm Regards,
The GoSolr Team
Thank you for reaching out. We understand your frustration, and we’re sorry for the inconvenience you’ve experienced.
Our team has been in touch, and we can confirm that the installer is on-site today to address the concerns with your system. We’re committed to ensuring you get the best possible experience with GoSolr, and we will remain in touch to assist as needed.
Thank you for giving us the chance to make this right.
Warm Regards,
The GoSolr Team
GoSolr's reply13 May 2025, 17:00
Official
Hi Graham,
Thank you for reaching out. We understand your frustration, and we’re sorry for the inconvenience you’ve experienced.
Our team has been in touch, and we can confirm that the installer is on-site today to address the concerns with your system. We’re committed to ensuring you get the best possible experience with GoSolr, and we will remain in touch to assist as needed.
Thank you for giving us the chance to make this right.
Warm Regards,
The GoSolr Team
Thank you for reaching out. We understand your frustration, and we’re sorry for the inconvenience you’ve experienced.
Our team has been in touch, and we can confirm that the installer is on-site today to address the concerns with your system. We’re committed to ensuring you get the best possible experience with GoSolr, and we will remain in touch to assist as needed.
Thank you for giving us the chance to make this right.
Warm Regards,
The GoSolr Team