JG
Jason G
1 reviews | Active since Nov 2022
11 Nov 2022, 13:32
Shocking Client Service
This is the worst service I have ever experienced. I would be ashamed to call myself a service provider. Several e-mails and calls unattended and could not understand basic requirements. Glad I find out at quote stage as I would hate to think what their after sales service would be like. Terrible experience and would not recommend this company to anyone.
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GoSolr's replyOfficial
05 Dec 2022, 13:56 Good afternoon Jason,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the agreement was in the name of your spouse and correspondence was sent to her as well as communication. As we were unaware that correspondence had to be made via you, the request for a pre-site visit was missed. Due to this oversight on our behalf we were unable to meet your requirement.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the agreement was in the name of your spouse and correspondence was sent to her as well as communication. As we were unaware that correspondence had to be made via you, the request for a pre-site visit was missed. Due to this oversight on our behalf we were unable to meet your requirement.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply05 Dec 2022, 13:56
Official
Good afternoon Jason,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the agreement was in the name of your spouse and correspondence was sent to her as well as communication. As we were unaware that correspondence had to be made via you, the request for a pre-site visit was missed. Due to this oversight on our behalf we were unable to meet your requirement.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the agreement was in the name of your spouse and correspondence was sent to her as well as communication. As we were unaware that correspondence had to be made via you, the request for a pre-site visit was missed. Due to this oversight on our behalf we were unable to meet your requirement.
Once again please accept our sincere apologies and we hope that in the near future you will make use of our services.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management