PB
Prisca B
1 reviews | Active since Aug 2023
24 Aug 2023, 17:22
Service review of support team
Claude was very helpful and she communicated everything with me excellently. I had made 3 attempts to get my situation resolved which was frustrating when calling from UK. On each occasion I was disconnected while talking to a support member of staff, but when Claude came on board on my query the communication was excellent and she escalated my concern. She was thoughtful and considerate. I really appreciate her help. Thank you Claude very much.
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GoSolr's replyOfficial
25 Aug 2023, 15:22Hi Prisca,
We understand how frustrating it can be when trying to resolve matters, especially when dealing with international calls. We sincerely apologize for any inconvenience you faced during your previous attempts. Your perseverance in reaching out to us despite the challenges speaks volumes about your commitment to finding a solution.
Claude is indeed a valuable member of our team, and we're thrilled to know that she provided you with the assistance you deserved. Your words of praise for her excellent communication skills, thoughtful approach, and dedication to escalating your concern mean a lot to us. It's our priority to ensure that our customers feel heard, valued, and well taken care of, no matter the circumstances. We're delighted to hear that Claude was able to provide you with the level of support you needed and that she left a positive impact on your experience.
Once again, thank you for choosing us and for sharing your positive feedback. Claude joins us in expressing appreciation for your kind words. We're excited to continue providing excellent service and assistance to you.
Regards,
Gosolr Team Management
We understand how frustrating it can be when trying to resolve matters, especially when dealing with international calls. We sincerely apologize for any inconvenience you faced during your previous attempts. Your perseverance in reaching out to us despite the challenges speaks volumes about your commitment to finding a solution.
Claude is indeed a valuable member of our team, and we're thrilled to know that she provided you with the assistance you deserved. Your words of praise for her excellent communication skills, thoughtful approach, and dedication to escalating your concern mean a lot to us. It's our priority to ensure that our customers feel heard, valued, and well taken care of, no matter the circumstances. We're delighted to hear that Claude was able to provide you with the level of support you needed and that she left a positive impact on your experience.
Once again, thank you for choosing us and for sharing your positive feedback. Claude joins us in expressing appreciation for your kind words. We're excited to continue providing excellent service and assistance to you.
Regards,
Gosolr Team Management
GoSolr's reply25 Aug 2023, 15:22
Official
Hi Prisca,
We understand how frustrating it can be when trying to resolve matters, especially when dealing with international calls. We sincerely apologize for any inconvenience you faced during your previous attempts. Your perseverance in reaching out to us despite the challenges speaks volumes about your commitment to finding a solution.
Claude is indeed a valuable member of our team, and we're thrilled to know that she provided you with the assistance you deserved. Your words of praise for her excellent communication skills, thoughtful approach, and dedication to escalating your concern mean a lot to us. It's our priority to ensure that our customers feel heard, valued, and well taken care of, no matter the circumstances. We're delighted to hear that Claude was able to provide you with the level of support you needed and that she left a positive impact on your experience.
Once again, thank you for choosing us and for sharing your positive feedback. Claude joins us in expressing appreciation for your kind words. We're excited to continue providing excellent service and assistance to you.
Regards,
Gosolr Team Management
We understand how frustrating it can be when trying to resolve matters, especially when dealing with international calls. We sincerely apologize for any inconvenience you faced during your previous attempts. Your perseverance in reaching out to us despite the challenges speaks volumes about your commitment to finding a solution.
Claude is indeed a valuable member of our team, and we're thrilled to know that she provided you with the assistance you deserved. Your words of praise for her excellent communication skills, thoughtful approach, and dedication to escalating your concern mean a lot to us. It's our priority to ensure that our customers feel heard, valued, and well taken care of, no matter the circumstances. We're delighted to hear that Claude was able to provide you with the level of support you needed and that she left a positive impact on your experience.
Once again, thank you for choosing us and for sharing your positive feedback. Claude joins us in expressing appreciation for your kind words. We're excited to continue providing excellent service and assistance to you.
Regards,
Gosolr Team Management