1 reviews | Active since Aug 2015
Roof leakage under solar panels ticket#34740
Hi everyone,
This is based on my last service (or lack there of) received from GoSolr and not the overall service.
I have been experiencing a leak since February this year which seems to be under the solar panels that GoSolr installed. When I 1st phoned them the consultant just said they will be disputing this. I was fully aware I need to pay for this call out as the panels have been installed for a while and would not expect them to pay for this. When correcting the consultant he "escalated" to management who would contact me on the way forward seeing the solar system belong to them and I cannot remove or do any sort of maintenance on the panels. 1 month passes by and no one contacted me. I phoned again and this was revealed no ticket was logged. Great get a ticket and then I asked that the contractor not phone me and say in 30 minutes I am there as I do have things to do. Then on the following Saturday the contractor phones and said they will be there in 30 minutes. I then pushed this out Thursday as I will be home. I then had an emergency at work and then moved this to the following Thursday to which the contractor agreed. The Thursday come and goes no contractors comes. Then Goslr phones me on the Friday asking me if the contractor came and I said no. Then the consultant said he would keep me posted. This was then in March to middle April. Then last week I phoned Goslr asking what is going on and the consultant just stated he is escalating this to management. I did however warned him that I am going to social media next as this run around has gone on too long as I already raised this in February if management does not contact me by last week Thursday which they did not. Seeing as they own the solar panels they are responsible to maintain and remove it for such inspections but then why should one always come to sites like Hello Peter to lay a complaint before they do what you pay them for.
GoSolr Team Management
GoSolr Team Management
Upon reviewing the communication history, it seems there may have been some difficulty in reaching you. We understand the importance of addressing your concerns and would like to ensure that we schedule a suitable date for further discussion and resolution. We have instructed our teams and departments to attempt to contact you again to arrange a meeting at your convenience. We understand that you mentioned availability on Thursdays and Saturdays, and we will do our best to accommodate this.
Warm regards,
GoSolr Team Management
Upon reviewing the communication history, it seems there may have been some difficulty in reaching you. We understand the importance of addressing your concerns and would like to ensure that we schedule a suitable date for further discussion and resolution. We have instructed our teams and departments to attempt to contact you again to arrange a meeting at your convenience. We understand that you mentioned availability on Thursdays and Saturdays, and we will do our best to accommodate this.
Warm regards,
GoSolr Team Management
The technician phoned me on the 17th of April and I phoned back 4 times with no answer.
Then a week later Goslr phoned me regarding this if the technician came and I said no. The consultant also stated they said they could not get a hold of me which was only once I could not answer.
The issue is I was not available on the 18th however the last time any tech from Goslr tried to contact me was on the 17th and not anything after that.
The tech phoned me 3 times and we spoke on 2 occasions.
Please this needs to be resolved today. Whenever you can come please come.
The technician phoned me on the 17th of April and I phoned back 4 times with no answer.
Then a week later Goslr phoned me regarding this if the technician came and I said no. The consultant also stated they said they could not get a hold of me which was only once I could not answer.
The issue is I was not available on the 18th however the last time any tech from Goslr tried to contact me was on the 17th and not anything after that.
The tech phoned me 3 times and we spoke on 2 occasions.
Please this needs to be resolved today. Whenever you can come please come.