SM
Stefanie M
1 reviews | Active since Aug 2013
27 May 2023, 11:55
Refund unpaid
Good Day
I await my installation on the 2 June which is scheduled. However, the installer advised my that they would not be installing the A-frame which I paid for, as it's not necessary. I have sent 5 emails and made countless calls to the call centre requesting my refund on the A-frame which to date remains unpaid. Kindly contact me to arrange refund.
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GoSolr's replyOfficial
29 May 2023, 09:43Good morning Stephanie,
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation is taking place 2 June 2023. It has been confirmed that as your roof type is IBR, A frames will not be used for your installation. Your refund has been sent to the relevant department for processing and will reflect within 7 to 24 working days.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation is taking place 2 June 2023. It has been confirmed that as your roof type is IBR, A frames will not be used for your installation. Your refund has been sent to the relevant department for processing and will reflect within 7 to 24 working days.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
GoSolr's reply29 May 2023, 09:43
Official
Good morning Stephanie,
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation is taking place 2 June 2023. It has been confirmed that as your roof type is IBR, A frames will not be used for your installation. Your refund has been sent to the relevant department for processing and will reflect within 7 to 24 working days.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We have taken the matter seriously and the following has been concluded.
We can confirm that your installation is taking place 2 June 2023. It has been confirmed that as your roof type is IBR, A frames will not be used for your installation. Your refund has been sent to the relevant department for processing and will reflect within 7 to 24 working days.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management