Redefininng going the extra mile

I just wanted to take a moment to express my sincere gratitude for the outstanding support the GoSolr and Sparki teams provided in restoring power to my inverter system.

Our area lost power at 10am and my inverter did not kick in. We were without power for 11 hours. After logging a call when I got home in the evening, I was initially advised that I needed to wait for the Eskom power to return in order to troubleshoot.

Shortly after, I received a call from Christ, from the Proactive team, who was very helpful. He logged a call for a technician to come onsite to assist and kept me updated on the progress. Shorty arrived an hour later and spent over 2 hours troubleshooting the issue in the dark. He was relentless in trying to solve the issue and made me feel that he was invested in restoring my power.

After Shorty left, Mfundo, from the Technical Support team, continued to test via WhatsApp until 10pm last night. He was able to identify why the batteries were not charging and talked me through, step by step, what to do. He was able to identify why the batteries were not charging. He also followed up at 7am this morning and resolved the issue.

Their prompt response, professionalism, and dedication to resolving the issue were truly commendable.

It’s reassuring to know that I can count on such a reliable team for efficient and high-quality service. Thank you once again for your excellent work. I truly appreciate it!