Really slow service - very unhappy customer regarding the deinstallation process

I’m writing to complain about on my request to cancel my solar subscription, which I formally submitted on the 4th of April. I also spoke with Lydia on the Tuesday following my notice, and I was assured that the next team in the process would contact me that same day to arrange an evaluation prior to the de-installation and official end of the subscription.

Unfortunately, as of today, the 15th of April, I have yet to be contacted for this evaluation. Given that all communications from your side reference a 48-hour response time, I’m disappointed that a full week has passed without any update — especially when timing is critical.

I kindly urge you to treat this matter with urgency, as I need the system removed before the 26th of April. I would greatly appreciate it if someone could contact me as soon as possible to schedule the necessary evaluation.

I feel completely ignored and the team are not showing the urgency needed to de-install. I was told I would get a call from the team member to evaluate the system on the 15th, after speaking with Lydia, but received no call or email.