Really?

It's been about 3 months now since I've paid to have this nightmare installed in my life; I took the rep through my house and he took photos off all my fridges, freezers and other appliances. He guaranteed me the system will be able to keep my house off-grid all night BUT unfortunately that is not reality. In the first 2 months I spent more time on the phone with Gosolr than anyone could ever imagine and the maintenance/installation team had to come out constantly. After a month the batteries had to be replaced due to a power surge, the App/timers are causing an amount of stress that you can only understand once you experience it: geysers and swimming pool pump goes on without any warning or notifications. Fortunately you can see and hear when the pool pump goes on but the geysers keep you guessing. Due to me having a catering business on the premises I need to regulate the power consumption but this random on and off makes it incredibly difficult for me. Every time I switch on one of the geysers I have to run to the inverter to check the power consumption and make sure that is actually on which although not ideal or convenient is still bearable but as I do deliveries during the day I am not at home to see that it is going on. They did an upgrade on the software and it was better for a short while and then without any warning or timers being on...it happened again! Due to their miscalculation at the beginning I'm looking for an upgrade to my system because I'm without power at 23:30 at night already and that sorta goes against why I installed a system in the first place, combined with all the stress, phone calls and constant maintenance teams at my house ****erally 3 months of hell and frustration while paying for a system that doesn't work) and they still can't give me the number of their CEO so I can contact and inform him of this. Bernard Ruthven ***