AF
Anthea F
1 reviews | Active since Apr 2019
21 Jun 2024, 15:55
Quick to take your money - no clue to solve problems
I was super excited to get my solo system installed last year & start saving on my bill - 1 yer later I have still not saved a cent after numerous call & emails & different people giving me varying "solutions" - none of which helped. I have begged for a technician to come to my property to check the setting as they have been changed so much I don't believe they are correct. They keep telling me I'm using my appliances at night so it's running from the grid but I have cancelled all charging from the grid. Im so frustrated I could SCREAM!!!
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
21 Jun 2024, 16:06Dear Anthea,
We understand that multiple solutions have been provided without resolving your problem. This is not the level of service we strive to offer. We have immediately alerted our support team to remotely investigate the system settings to ensure everything is functioning correctly. We are committed to making this right and will ensure that your concerns are addressed promptly. A support representative will contact you to explain a plan to resolve your issues. Thank you for your patience.
Best regards,
GoSolr Team Management
We understand that multiple solutions have been provided without resolving your problem. This is not the level of service we strive to offer. We have immediately alerted our support team to remotely investigate the system settings to ensure everything is functioning correctly. We are committed to making this right and will ensure that your concerns are addressed promptly. A support representative will contact you to explain a plan to resolve your issues. Thank you for your patience.
Best regards,
GoSolr Team Management
GoSolr's reply21 Jun 2024, 16:06
Official
Dear Anthea,
We understand that multiple solutions have been provided without resolving your problem. This is not the level of service we strive to offer. We have immediately alerted our support team to remotely investigate the system settings to ensure everything is functioning correctly. We are committed to making this right and will ensure that your concerns are addressed promptly. A support representative will contact you to explain a plan to resolve your issues. Thank you for your patience.
Best regards,
GoSolr Team Management
We understand that multiple solutions have been provided without resolving your problem. This is not the level of service we strive to offer. We have immediately alerted our support team to remotely investigate the system settings to ensure everything is functioning correctly. We are committed to making this right and will ensure that your concerns are addressed promptly. A support representative will contact you to explain a plan to resolve your issues. Thank you for your patience.
Best regards,
GoSolr Team Management