Probably the Worst Solar Provider in SA - Dysfunctional

I don't think its possible to get worse customer service than GoSolr. I took over a contract in the house we moved in on 1 December 2025. I phoned almost daily and struggled to get GoSolr out to do the demo and setup my app until 23 Jan 2026. On that day I ordered an upgrade to my system called "The Brain", which I had to follow up daily as well, and its now 25 Feb 2026 and we still can't manage to get them out to do the upgrade. In total, I tried 42 times to contact them since 1 December just for 2 simple things. Also don't think they will phone you back like they promise - in total they contacted me 6 times. In total I spent 4 hours and 48 minutes on the phone trying to get these simple things in place. I left a negative Google review in December when I could not reach them at all, and they said I need to send an email to ***, which I did, just so that they can ignore the email completely. There is just an excuse every time you talk to them, saying they will escalate it, just so that nothing happens. Just do yourself a favour and get a better Solar provider. There is no hope for GoSolr. I have compared 7 of the top solar providers over 6 months for developments, and none are close to being this dysfunctional and none of them have such ridiculous exit clauses in their contracts. If I didn't inherit them, I would never use them. Do with this information what you will - Almost 5 hours on the phone, I give up.