1 reviews | Active since Jul 2015
Poor System Installation, Water Damage, No Customer Service, No Management Intervention, Non Functional System, Finance Harrasmen & Blocking
Worst Experience Ever! 0 Rating if Possible! No No No Customer Service! No Senior Got Back to us in Nearly 4 Months! They make use of unidentifiable Subcontractors. Technician did not walk on Brandering Buckled my Roof & Damaged Roof & Seals! Technician used our tools and did not have grinder, spirit level or proper drillbits and did not use proper materials. No proper equipment or neat bakkie. Rushed installation. Damage my Tshwane DB board. Incorrect labelling on DB Boards. Solar DB board cover broken. Never Sealed Roof where wires and fixtures went in! Started Raining just after Installation! Water Running Through Solar DB Board, Fictures, Ceiling, Wires.... Said Emergency Log will be fixed in 24 hours... Still not fixed. Technician were so rude when needing to fix systems setting, Labeling and check roof to seal roof... But nothing was corrected. Even sent random people to my house not even people that they said will come, unmarked vehicles, not the same persons name assigned. QA establishing incorrect installation... Said GoSolr will Repair everything, Compensated for Expenses and Damage & Invoices would be reversed as site is not signed off. No COCs received but done while leaks are present and incorrectly installed. Requested Multiple Escalation to Management and sent Multiple emails to help. Said Emergency Logged on 7 Nov which said will be resolved in 24hours same with 30 Nov ext.... No one came to fix. System not ****ioning reported multiple times... With no repair... No app Onboarding... Incorrect details on system and appointments Fanance harrasing me but site not signed off and blocking. Refuse Details of Management saying there is no Direct contact Details for Senior Management and has been escalated multiple times to Management through call centre but still Management did not Call me.
From application nothing was correctly done & Nothing has been resolved!
Thank you for bringing this matter to our attention. We are sincerely concerned by the experience you’ve described, as it does not align with the standards that GoSolr aims to deliver.
We understand how frustrating and distressing this situation must be. Please be assured that your feedback has been acknowledged and escalated as a matter of priority.
Our escalations teams are reviewing the installation, workmanship, and outstanding issues raised, including system functionality, compliance documentation, and communication breakdowns. A relevant senior team member will be engaging directly to ensure the matter is properly addressed and that a clear path to resolution is provided.
We appreciate you taking the time to outline your concerns in detail and thank you for your patience while this is being investigated. Our focus remains on resolving this thoroughly and responsibly
Kind regards,
The GoSolr Team
Thank you for bringing this matter to our attention. We are sincerely concerned by the experience you’ve described, as it does not align with the standards that GoSolr aims to deliver.
We understand how frustrating and distressing this situation must be. Please be assured that your feedback has been acknowledged and escalated as a matter of priority.
Our escalations teams are reviewing the installation, workmanship, and outstanding issues raised, including system functionality, compliance documentation, and communication breakdowns. A relevant senior team member will be engaging directly to ensure the matter is properly addressed and that a clear path to resolution is provided.
We appreciate you taking the time to outline your concerns in detail and thank you for your patience while this is being investigated. Our focus remains on resolving this thoroughly and responsibly
Kind regards,
The GoSolr Team