MS
MacPhillip S
1 reviews | Active since Sept 2012
18 Mar 2025, 19:01
Poor support service
I have had a ticket opened for close to a month now with no acknowledgment or response. Very poor service. #49320 #48539
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
19 Mar 2025, 12:52Hi MacPhillip,
We appreciate you taking the time to share your experience with us. We understand how frustrating this has been, and we sincerely apologize for the lack of response and the challenges you've faced. Your feedback is important to us, and we’re actively working to resolve this matter.
Our escalations team will be in touch shortly to ensure we get this sorted as agreed. If there's anything further you need, please don’t hesitate to reach out.
Sunny regards,
The GoSolar Team
We appreciate you taking the time to share your experience with us. We understand how frustrating this has been, and we sincerely apologize for the lack of response and the challenges you've faced. Your feedback is important to us, and we’re actively working to resolve this matter.
Our escalations team will be in touch shortly to ensure we get this sorted as agreed. If there's anything further you need, please don’t hesitate to reach out.
Sunny regards,
The GoSolar Team
GoSolr's reply19 Mar 2025, 12:52
Official
Hi MacPhillip,
We appreciate you taking the time to share your experience with us. We understand how frustrating this has been, and we sincerely apologize for the lack of response and the challenges you've faced. Your feedback is important to us, and we’re actively working to resolve this matter.
Our escalations team will be in touch shortly to ensure we get this sorted as agreed. If there's anything further you need, please don’t hesitate to reach out.
Sunny regards,
The GoSolar Team
We appreciate you taking the time to share your experience with us. We understand how frustrating this has been, and we sincerely apologize for the lack of response and the challenges you've faced. Your feedback is important to us, and we’re actively working to resolve this matter.
Our escalations team will be in touch shortly to ensure we get this sorted as agreed. If there's anything further you need, please don’t hesitate to reach out.
Sunny regards,
The GoSolar Team
MS
MacPhillip S's updateReviewer Update
26 Mar 2025, 17:29Good Day, i am still waiting on a response for ticket #48539 and i see it on your system you have it closed but no resolution notes
MS
MacPhillip S's update26 Mar 2025, 17:29
Reviewer Update
Good Day, i am still waiting on a response for ticket #48539 and i see it on your system you have it closed but no resolution notes
GoSolr's replyOfficial
20 Oct 2025, 13:00Hi MacPhillip,
Thank you for your patience and for bringing this up. We’d like to confirm that the matter regarding ticket #48539 was fully resolved back in June. We sincerely regret the delay in responding here and appreciate you taking the time to share your experience.
Warm regards,
The GoSolr Team
Thank you for your patience and for bringing this up. We’d like to confirm that the matter regarding ticket #48539 was fully resolved back in June. We sincerely regret the delay in responding here and appreciate you taking the time to share your experience.
Warm regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 13:00
Official
Hi MacPhillip,
Thank you for your patience and for bringing this up. We’d like to confirm that the matter regarding ticket #48539 was fully resolved back in June. We sincerely regret the delay in responding here and appreciate you taking the time to share your experience.
Warm regards,
The GoSolr Team
Thank you for your patience and for bringing this up. We’d like to confirm that the matter regarding ticket #48539 was fully resolved back in June. We sincerely regret the delay in responding here and appreciate you taking the time to share your experience.
Warm regards,
The GoSolr Team