jK
janvier K
1 reviews | Active since Mar 2009
08 May 2024, 08:33
poor services.
poor service. phone number never go through . you call for days nothing. they once come to my house to check the installation and were supposed to come back to fix something , been months they never sow up. one of there supervisor called to make follow to find if the technician came over and was informed no . he made 2 calls and decided to go mute. was surprised to see on the app they have that the problem was resolved. you can't rely on gosolr.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
08 May 2024, 08:49Hi Janvier,
Your feedback is crucial to us and we understand the urgency of the situation and acknowledge that our response fell short of your expectations. We are currently internally investigating and addressing any technical issues that may have caused the delay in resolving your issues.
A member of our team will personally oversee the resolution process and ensure that your issues are addressed effectively. Additionally, we maintain open lines of communication throughout the process. We value your trust in us and are dedicated to restoring your confidence in our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation.
Sincerely,
GoSolr Team Management
Your feedback is crucial to us and we understand the urgency of the situation and acknowledge that our response fell short of your expectations. We are currently internally investigating and addressing any technical issues that may have caused the delay in resolving your issues.
A member of our team will personally oversee the resolution process and ensure that your issues are addressed effectively. Additionally, we maintain open lines of communication throughout the process. We value your trust in us and are dedicated to restoring your confidence in our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation.
Sincerely,
GoSolr Team Management
GoSolr's reply08 May 2024, 08:49
Official
Hi Janvier,
Your feedback is crucial to us and we understand the urgency of the situation and acknowledge that our response fell short of your expectations. We are currently internally investigating and addressing any technical issues that may have caused the delay in resolving your issues.
A member of our team will personally oversee the resolution process and ensure that your issues are addressed effectively. Additionally, we maintain open lines of communication throughout the process. We value your trust in us and are dedicated to restoring your confidence in our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation.
Sincerely,
GoSolr Team Management
Your feedback is crucial to us and we understand the urgency of the situation and acknowledge that our response fell short of your expectations. We are currently internally investigating and addressing any technical issues that may have caused the delay in resolving your issues.
A member of our team will personally oversee the resolution process and ensure that your issues are addressed effectively. Additionally, we maintain open lines of communication throughout the process. We value your trust in us and are dedicated to restoring your confidence in our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation.
Sincerely,
GoSolr Team Management