Poor Service from Sparki Solar who are an Agent for gosolr

I would like to lodge an official complaint against Sparki Solar, who seem to be contracted through gosolr for instillations and routine yearly maintenance. I had one of the service agents from Sparki contact me yesterday (28/10/2025), indicating that they have a team in the area and would like to come out to do the annual maintenance on my system. I indicated that I am only available at 8am in the morning as I have to go to work (29/10/2025). The service agent indicated that she would speak to the team to start earlier. The team did not arrive at 8am and only got there at 8:30am, at which stage I had left for work and then had to come back when they arrived.

Upon inspection of my instillation, it was indicated that a surge protector needed to be installed on the AC side of the system as it was not originally installed. I questioned the person, and he indicated that there may have not been stock when the installation was done, but he will install it. The system is now over two and a half years old, and it has taken this long to have the surge protector installed, which concerns me as a COC was issued for the instillation.

Second issue arose is when they started washing the panels. I have a corrugated metal room, which my panels are mounted on. The person doing the cleaning decided to stand on the roof between the two sets of panels and while washing water started to come into the garage between the overlap of the sheets. It seems as if he was not standing on the support beams that support the metal corrugated roof, which resulted in the water coming through the roof into the garage, which has never happened in the past, even during thunderstorms.

I did immediately reach out to the service agent and explain the situation and also phoned the gosolr call centre. The service agent indicated that they have a handyman that they will send out to have a look at the roof to determine if there was any damaged caused, which could potentially leak in the future. The service agent did indicate that if there was damage caused, they will also do the repairs. When I spoke to the consultant from gosolr, they indicated that they don't have any scheduled maintenance on the system, which also concerns me, that Sparki are operating independently and not engaging with gosolr at all.

I would like to put on record that I am not happy with the service received today (29/10/2025) from Sparki, with respect to the lack of communication with respect to running late, the fact that it took over two years to have the surge protector installed and that a COC was issued without the actual work being completed correctly the first time and the lack of accountability and care taken while my panels were being cleaned and the potential damage that could have been caused and then the rationale provided by the maintenance team during the process to justify what occurred.

In future, I do not want Sparki coming through to do any maintenance on the system and will only accept accredited consultants from gosolr.

I hope that above is in order and look forward to the response and further engagement on the matter.