RH
Russell H
1 reviews | Active since Jun 2025
09 Jun 2025, 13:40
Poor Service from Gosolr
Have been trying for over 6 months to get a fault rectified. Numerous calls and visits a d Gosolr have not been able to to sort out the fault. Their Support desk are not able to assist. They promise to get back to you and never do. The tickets are cloded with no resolution with thea fault persisting. The customer has always chase them and still they do not respond. Empty promises. At the point to tell them to come and take back their system. Would not recommend them at all.
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GoSolr's replyOfficial
09 Jun 2025, 14:16Hi Russel,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must be—especially after trying for so long to get this resolved. This isn’t the level of service we strive to deliver, and we’re committed to making it right.
We’ve escalated your case as a priority, and a member of our team will be in touch shortly to assess and resolve the issue properly. We know words mean little without follow-through, so our focus is on action and getting this sorted for you.
Thank you for your continued patience—and for giving us the opportunity to do better.
Warm regards,
The GoSolr Team
We’re really sorry to hear about your experience, and we completely understand how frustrating it must be—especially after trying for so long to get this resolved. This isn’t the level of service we strive to deliver, and we’re committed to making it right.
We’ve escalated your case as a priority, and a member of our team will be in touch shortly to assess and resolve the issue properly. We know words mean little without follow-through, so our focus is on action and getting this sorted for you.
Thank you for your continued patience—and for giving us the opportunity to do better.
Warm regards,
The GoSolr Team
GoSolr's reply09 Jun 2025, 14:16
Official
Hi Russel,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must be—especially after trying for so long to get this resolved. This isn’t the level of service we strive to deliver, and we’re committed to making it right.
We’ve escalated your case as a priority, and a member of our team will be in touch shortly to assess and resolve the issue properly. We know words mean little without follow-through, so our focus is on action and getting this sorted for you.
Thank you for your continued patience—and for giving us the opportunity to do better.
Warm regards,
The GoSolr Team
We’re really sorry to hear about your experience, and we completely understand how frustrating it must be—especially after trying for so long to get this resolved. This isn’t the level of service we strive to deliver, and we’re committed to making it right.
We’ve escalated your case as a priority, and a member of our team will be in touch shortly to assess and resolve the issue properly. We know words mean little without follow-through, so our focus is on action and getting this sorted for you.
Thank you for your continued patience—and for giving us the opportunity to do better.
Warm regards,
The GoSolr Team