AE
Andries E
1 reviews | Active since Jul 2018
04 Aug 2025, 19:04
Poor service
Poor after sales service. The after sales service is non-existent. A large system was installed in October 2024. In January 2025 I started experiencing problems with the system as it keeps on tripping. I logged numerous tickets and hardly any response. You installed a 32 amp breaker on the essential overload which is not big enough for my large system. I am trying to get Gosolr to resolve the issue as my power strips at least 4 to 5 times a week. Now you want me to pay for an upgrade when you initially installed the incorrect system.
Installing a Gosolr system at my home was one of the worst decisions I ever made.
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GoSolr's replyOfficial
05 Aug 2025, 08:52Hi Andries,
Thank you for reaching out and allowing us the opportunity to assist you.
We’ve escalated your case, and our team is currently investigating the matter. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team
Thank you for reaching out and allowing us the opportunity to assist you.
We’ve escalated your case, and our team is currently investigating the matter. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team
GoSolr's reply05 Aug 2025, 08:52
Official
Hi Andries,
Thank you for reaching out and allowing us the opportunity to assist you.
We’ve escalated your case, and our team is currently investigating the matter. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team
Thank you for reaching out and allowing us the opportunity to assist you.
We’ve escalated your case, and our team is currently investigating the matter. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team