Poor service - deinstallation

I am extremely disappointed with the service I’ve received from GoSolr regarding my system deinstallation. I requested deinstallation on 19 November and followed up repeatedly. Despite this, I only received an invoice on 7 December, and was then informed that deinstallation would take place 20 days after that. To make matters worse, the installers close from 24 December to 4 January, pushing the date out even further.

These delays are entirely due to GoSolr, yet I am the one facing the consequences. The sale of my house is now being delayed because transfer cannot proceed until the system is removed. I made my requests well in advance, and the lack of urgency, accountability, and clear communication has left me at my wits end.

Based on this experience, I would not recommend GoSolr. Their poor turnaround times and customer service have caused significant and unnecessary frustration.