MN
Mark N
1 reviews | Active since Jul 2022
12 May 2026, 16:52
POOR SERVICE
The system is great, saves a lot of money. However, the service from GoSolr is **********. Finance department is a JOKE. Communication is non-existent. After-sales support, they are still trying to work out what that is. They will throttle your system and take your money, if they can get their debit order system working properly, and that will be the last you hear from them. As a customer for three years, I am seriously disappointed, if I could reduce the rating to below 1 Star I would.
Helpful (0)
Replies (5)0
Replies (5)
GoSolr's replyOfficial
12 May 2026, 17:12Hi Mark,
We appreciate your honest feedback and your acknowledgment of the system performance over the years.
The concerns you’ve raised have been escalated to our senior team for further review. A member of the team will be in contact with you to assist further.
Thank you for bringing this to our attention.Kind regards,
The GoSolr Team
We appreciate your honest feedback and your acknowledgment of the system performance over the years.
The concerns you’ve raised have been escalated to our senior team for further review. A member of the team will be in contact with you to assist further.
Thank you for bringing this to our attention.Kind regards,
The GoSolr Team
GoSolr's reply12 May 2026, 17:12
Official
Hi Mark,
We appreciate your honest feedback and your acknowledgment of the system performance over the years.
The concerns you’ve raised have been escalated to our senior team for further review. A member of the team will be in contact with you to assist further.
Thank you for bringing this to our attention.Kind regards,
The GoSolr Team
We appreciate your honest feedback and your acknowledgment of the system performance over the years.
The concerns you’ve raised have been escalated to our senior team for further review. A member of the team will be in contact with you to assist further.
Thank you for bringing this to our attention.Kind regards,
The GoSolr Team
MN
Mark N's updateReviewer Update
12 May 2026, 17:15Given the total lack of communication from GoSolr, despite me calling and emailing, I sincerely doubt that anyone will actually contact me.
MN
Mark N's update12 May 2026, 17:15
Reviewer Update
Given the total lack of communication from GoSolr, despite me calling and emailing, I sincerely doubt that anyone will actually contact me.
GoSolr's replyOfficial
13 May 2026, 09:08Hi Mark, Contact will be made today by our team.
GoSolr's reply13 May 2026, 09:08
Official
Hi Mark, Contact will be made today by our team.
MN
Mark N's updateReviewer Update
14 May 2026, 10:23My review came about due to extended problems. GoSolr has now reached out and in the space of 1 day resolved the issue and done a lot to repair the client and service provider relationship. My sincere thanks to GoSolr and in particular Alistair and Angelica who went above and beyond to fix things. I still love the system and benefit greatly from having it.
MN
Mark N's update14 May 2026, 10:23
Reviewer Update
My review came about due to extended problems. GoSolr has now reached out and in the space of 1 day resolved the issue and done a lot to repair the client and service provider relationship. My sincere thanks to GoSolr and in particular Alistair and Angelica who went above and beyond to fix things. I still love the system and benefit greatly from having it.
GoSolr's replyOfficial
14 May 2026, 11:01Hi Mark,
Thank you for taking the time to update your review and share this feedback.
It’s good to hear that the matter was resolved and that Alistair and Angelica were able to assist in rebuilding confidence and moving things forward positively. We appreciate your continued support and are glad that the system continues to add value to your home.
Kind regards,
The GoSolr Team
Thank you for taking the time to update your review and share this feedback.
It’s good to hear that the matter was resolved and that Alistair and Angelica were able to assist in rebuilding confidence and moving things forward positively. We appreciate your continued support and are glad that the system continues to add value to your home.
Kind regards,
The GoSolr Team
GoSolr's reply14 May 2026, 11:01
Official
Hi Mark,
Thank you for taking the time to update your review and share this feedback.
It’s good to hear that the matter was resolved and that Alistair and Angelica were able to assist in rebuilding confidence and moving things forward positively. We appreciate your continued support and are glad that the system continues to add value to your home.
Kind regards,
The GoSolr Team
Thank you for taking the time to update your review and share this feedback.
It’s good to hear that the matter was resolved and that Alistair and Angelica were able to assist in rebuilding confidence and moving things forward positively. We appreciate your continued support and are glad that the system continues to add value to your home.
Kind regards,
The GoSolr Team