1 reviews | Active since Jun 2023
Poor Service and Unresolved App Issue After System Upgrade
I am extremely disappointed with the service received from GoSolr. After they upgraded my system and created a new plant, I have been unable to manage my plant using the GoSolr app — which is a core part of the service they offer.
The app is supposed to allow me to manage my solar settings remotely, but since the upgrade, it no longer works. I now have to adjust my system manually, which defeats the purpose of having a smart solar solution. This is not just an inconvenience — it feels like a breach of contract, as remote access was a key feature in their offering.
Despite logging two support tickets (Ticket #54172 and #54272), there has been no resolution. Ticket 54172 was closed without resolving the issue, and I was merely told it was “escalated to the dev team.” Ticket 54272 has now been open for over a month with no feedback or updates unless I follow up myself.
I phoned GoSolr again today, only to be told — once again — that the issue would be escalated to the development team. I responded by telling them that it was escalated to the dev team 42 days ago already, and I asked for a lead time, I was told they couldn’t give one and that I simply have to wait.
I am paying for a full service that includes remote management through the app — and I am not receiving it. I expect a working system, proper communication, and a realistic resolution timeline.
GoSolr needs to take this seriously and deliver what they promised.
Thank you for reaching out and sharing your concerns. We completely understand your frustration and sincerely apologize for the inconvenience caused by the ongoing issues with your GoSolr system and app.
Please be assured that we have escalated this matter to our dedicated escalation team for urgent attention. They are actively reviewing your case and will be in touch with you directly to provide a solution and updates as soon as possible.
We appreciate your patience and are committed to resolving this for you promptly.
Warm regards,
The Gosolr team
Thank you for reaching out and sharing your concerns. We completely understand your frustration and sincerely apologize for the inconvenience caused by the ongoing issues with your GoSolr system and app.
Please be assured that we have escalated this matter to our dedicated escalation team for urgent attention. They are actively reviewing your case and will be in touch with you directly to provide a solution and updates as soon as possible.
We appreciate your patience and are committed to resolving this for you promptly.
Warm regards,
The Gosolr team
It has now been three months since my GoSolr system was upgraded and a new plant was created — and I still cannot use the GoSolr app to manage my system remotely.
This is not a minor inconvenience — remote access was a key selling point of the service. I am now forced to manually adjust my system, which defeats the purpose of investing in a smart solar solution.
I have logged support tickets and called several times, and every time I’m told the same thing: “It has been escalated to the development team.” — with no timeline, no updates, and no working solution.
I am paying for a full-service system that includes remote management via the app — and I am not receiving that service. GoSolr’s failure to deliver on this fundamental feature, and their lack of urgency and communication, is completely unacceptable.
It has now been three months since my GoSolr system was upgraded and a new plant was created — and I still cannot use the GoSolr app to manage my system remotely.
This is not a minor inconvenience — remote access was a key selling point of the service. I am now forced to manually adjust my system, which defeats the purpose of investing in a smart solar solution.
I have logged support tickets and called several times, and every time I’m told the same thing: “It has been escalated to the development team.” — with no timeline, no updates, and no working solution.
I am paying for a full-service system that includes remote management via the app — and I am not receiving that service. GoSolr’s failure to deliver on this fundamental feature, and their lack of urgency and communication, is completely unacceptable.
Thank you for sharing your feedback. Our team was at your property to assit, and we appreciate your patience while we’ve worked to get this resolved. We’ll continue monitoring to ensure your system and app are working as they should.
Kind regards,
The GoSolr Team
Thank you for sharing your feedback. Our team was at your property to assit, and we appreciate your patience while we’ve worked to get this resolved. We’ll continue monitoring to ensure your system and app are working as they should.
Kind regards,
The GoSolr Team