SS
Samantha S
1 reviews | Active since Jul 2011
12 Nov 2025, 21:13
Poor service and shoddy workmanship
My parents signed up for the month to month Go Soalr package - the staff let us down 3 times for the intial meet and greet and inspection. We should have known then that this was going to be a problem. We then went ahead with the month to month option - the installation is so badly done, the wires are taped together with masking tape and the DB board is a shambles - we also have have no one respond to us with our complaints and repetitive requests for someone to come out and check the systme - and to give us a COC.
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GoSolr's replyOfficial
13 Nov 2025, 08:44Hi Samantha,
Thank you for sharing this, we completely understand how frustrating this experience must have been for you and your parents. The situation you’ve described is definitely not what we want anyone to go through.
we've sent your feedback through to our escalations team, and they’re currently looking into the matter in detail. A member of the team will be in touch directly to review your installation and make sure everything, including the COC, is properly addressed.
We really appreciate you taking the time to raise this and giving us the opportunity to sort it out.
Warm regards,
The GoSolr Team
Thank you for sharing this, we completely understand how frustrating this experience must have been for you and your parents. The situation you’ve described is definitely not what we want anyone to go through.
we've sent your feedback through to our escalations team, and they’re currently looking into the matter in detail. A member of the team will be in touch directly to review your installation and make sure everything, including the COC, is properly addressed.
We really appreciate you taking the time to raise this and giving us the opportunity to sort it out.
Warm regards,
The GoSolr Team
GoSolr's reply13 Nov 2025, 08:44
Official
Hi Samantha,
Thank you for sharing this, we completely understand how frustrating this experience must have been for you and your parents. The situation you’ve described is definitely not what we want anyone to go through.
we've sent your feedback through to our escalations team, and they’re currently looking into the matter in detail. A member of the team will be in touch directly to review your installation and make sure everything, including the COC, is properly addressed.
We really appreciate you taking the time to raise this and giving us the opportunity to sort it out.
Warm regards,
The GoSolr Team
Thank you for sharing this, we completely understand how frustrating this experience must have been for you and your parents. The situation you’ve described is definitely not what we want anyone to go through.
we've sent your feedback through to our escalations team, and they’re currently looking into the matter in detail. A member of the team will be in touch directly to review your installation and make sure everything, including the COC, is properly addressed.
We really appreciate you taking the time to raise this and giving us the opportunity to sort it out.
Warm regards,
The GoSolr Team