POOR SERVICE AND SAME UNIT USAGE AS BEFORE.
Installation date: 27 July. We have their large package which is an 8kW inverter, 14 x 450W panels and two hubble batteries (10kWh). We have a prepaid meter box and still use exactly the same units of electricity everyday. Our system charges too much from the grid and not the solar. Not using the panels like it was promised.
I have phoned the call centre more than 4 times and still no assistance from anyone.
I paid the R2900 before installation and today on 1 Aug they deducted another R2900. According to me, the next deduction date would have been on 28 Aug. Why did you not state this on the initial invoice?
Either you fix all the concerns or remove your stuff ASAP! And I will NOT pay for you to remove it because you have not produced like promised.
We hope this message finds you well. We apologize for any inconvenience and frustration you have experienced with your recent solar system installation. Our team takes customer satisfaction very seriously, and we are committed to resolving the issues you have raised as quickly as possible.
As part of our commitment to excellent service, we will address the concerns you've raised. We sincerely apologize for any inconvenience caused and assure you that we are fully committed to resolving these issues to your complete satisfaction. Our team will be in direct contact with you to provide updates on the progress and to address any other concerns you may have.
Regards,
Gosolr Team Management
We hope this message finds you well. We apologize for any inconvenience and frustration you have experienced with your recent solar system installation. Our team takes customer satisfaction very seriously, and we are committed to resolving the issues you have raised as quickly as possible.
As part of our commitment to excellent service, we will address the concerns you've raised. We sincerely apologize for any inconvenience caused and assure you that we are fully committed to resolving these issues to your complete satisfaction. Our team will be in direct contact with you to provide updates on the progress and to address any other concerns you may have.
Regards,
Gosolr Team Management