KV
Kobus V
1 reviews | Active since Sept 2024
24 Sept 2024, 21:30
Poor service and feedback
I have been a happy customer for a year now. However i have been struggling to get a simple upgrade done for 24days and counting now seeming the small addition of 2x pannels is not worth their time and effort as my tickets on app being closed without proper feedback or contact with me. Customer service and account manager refuses to give out or transfer call to senior manager. I reget not making them fix the hole in my ceiling when installation was done being kind get you bad service.
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GoSolr's replyOfficial
25 Sept 2024, 09:39Hi Kobus,
We acknowledge your frustration regarding the handling of your case. Our support team has been in contact and is addressing the situation. We take these matters seriously and are working to resolve your upgrade in line with our service protocols.
Sincerely,
GoSolr Team Management
We acknowledge your frustration regarding the handling of your case. Our support team has been in contact and is addressing the situation. We take these matters seriously and are working to resolve your upgrade in line with our service protocols.
Sincerely,
GoSolr Team Management
GoSolr's reply25 Sept 2024, 09:39
Official
Hi Kobus,
We acknowledge your frustration regarding the handling of your case. Our support team has been in contact and is addressing the situation. We take these matters seriously and are working to resolve your upgrade in line with our service protocols.
Sincerely,
GoSolr Team Management
We acknowledge your frustration regarding the handling of your case. Our support team has been in contact and is addressing the situation. We take these matters seriously and are working to resolve your upgrade in line with our service protocols.
Sincerely,
GoSolr Team Management