1 reviews | Active since Sept 2025
Poor product and poor service from Gosolr
I have had a 14 panel , 2 battery and 11 KVA system installed 3 weeks. The service is pathetic and non existant. They promise to get back to you and dont bother. Their installation partnef is non stop solar who cannot solve the issues. They bounce between each other blaming each other. I have been asking for this to be resolved for 3 weeks now. I am unable to use my stove when someone in the shower.
Undermentioned is the seven issues. I have given Go solar ample time to resolve before taking to Hello peter and facebook. They have failed to comply with their contractual obligations.
They must still resolve the undermentioned 1. The brain. This is a firmware issue which they have been having problems with for the past six months. 2. System be connected to the municipality. 3. COC for my db board. 4. The system does notwork properly and conrinues to trip. 5. I want to be refunded for my 1st payment as they have not met their contractual obligations 6. My inverter is not on line and the app be is not operational and functional. 7. I did not get any training on the system
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for the challenges you’ve faced since your system installation and completely understand your frustration.
Your case has been escalated as a priority, and our installation partner is already on-site working to resolve the issues you’ve raised. Our team will continue to work closely with you until everything is operating as promised, and we are committed to ensuring you receive the level of service and system performance you expect from us.
We truly appreciate your patience as we resolve this and restore your confidence in GoSolr
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for the challenges you’ve faced since your system installation and completely understand your frustration.
Your case has been escalated as a priority, and our installation partner is already on-site working to resolve the issues you’ve raised. Our team will continue to work closely with you until everything is operating as promised, and we are committed to ensuring you receive the level of service and system performance you expect from us.
We truly appreciate your patience as we resolve this and restore your confidence in GoSolr
