Poor after sales service

Someone I know referred Gisolr to me, this is why I decided to use them despite the negative reviews. I hate leaving bad reviews, but after 4 weeks of frustration here we go. When Gosolr did the installation, they installed all the panels on the one spot that gets the least sun. When they did the installation, we requested that we have access to our gutters. Not only did they block access, but they also damaged the roof. Then the heavy rains in the Western Cape set in, our gutters were blocked and we could not access them to clear them. Our braai room started flooding. I logged numerous calls, messaged on the wattsapp group who did the installation, and emailed then on their helpline numerous times (to which they still haven't responded, so don't waste your time). After being cut off a couple of times, I got a reference no. They have made numerous promises that it was being escalated and would send someone out, but no one came. They finally sent a repairman to have a look, but have still not moved the panels causing the problem so repairs can be made. It has been 4 weeks. If I could go back to the moment before I made the decision to go solar instead of load shedding, I would. One of the poorest decisions I ever made.