AB
Arni B

1 reviews | Active since Dec 2023

12 Jun 2024, 20:24

Poor after sales service.

After having experienced a very efficient start-up with Gosolr the same cannot be said about their technical support. 1. Queries are not followed up promptly and responses are only forthcoming at a second reminder. 2. Referral bonusses are not paid as advertised, you have to query every one of them. 3. If you have a problem and technical support staff have to come out to your house, you don't get Gosolr staff but a contractor who charges a different rate than what was agreed upon in your upfront subscription agreement.

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Replies (1)
GoSolr
GoSolr's reply13 Jun 2024, 08:18
Official
Hi Arni, 

Thank you for sharing your feedback. We understand your frustration with delayed responses and are working to improve our follow-up procedures to ensure more prompt communication. Additionally, we apologize for the inconvenience with the referral bonuses and will review our process to ensure timely and accurate payments.

We will review with our support team to assist you further. Your feedback is valuable to us, and we're committed to making the necessary improvements. 

Best regards,
GoSolr Team Management