1 reviews | Active since Dec 2014
Poor after sales and customer service
After sales support and service remains lacklustre and obstructive. Informed Qaassim Theunissen last week about change of banking details for the debit order, completed the form and sent relevant documentation and asked for confirmation that debit order would not be processed against now closed ABSA bank account. There has been no response to my email or even acknowledgment that it was received. Sent further emails today requesting the same and asking for bank details for an EFT since the debit order was not processed against the new Capitec account over the weekend. Sent this email to Mpumelelo and Akha as well. Radio Sience!! I am not paying any penalties for this missed debit order since I have done everything possible to communicate my new banking details and to ask for Gosolr's details to do an EFT.
We hope you are doing well.
Thank you for your feedback, and we sincerely apologize for the frustration caused by the banking details update and missed debit order. We fully understand your concern and are committed to resolving this issue as quickly as possible.
To address this matter, we will have your Customer Account Manager contact you directly to ensure that everything is handled properly. Additionally, we will send you confirmation shortly regarding the updated debit order details and provide EFT payment options.
We appreciate your patience and understanding. Rest assured, we are prioritizing this issue to avoid any unnecessary penalties for the missed payment.
If you require further assistance, please don’t hesitate to reach out to us.
Kind regards,
GoSolr Team Management
We hope you are doing well.
Thank you for your feedback, and we sincerely apologize for the frustration caused by the banking details update and missed debit order. We fully understand your concern and are committed to resolving this issue as quickly as possible.
To address this matter, we will have your Customer Account Manager contact you directly to ensure that everything is handled properly. Additionally, we will send you confirmation shortly regarding the updated debit order details and provide EFT payment options.
We appreciate your patience and understanding. Rest assured, we are prioritizing this issue to avoid any unnecessary penalties for the missed payment.
If you require further assistance, please don’t hesitate to reach out to us.
Kind regards,
GoSolr Team Management