HG
Hennie G
1 reviews | Active since Nov 2013
14 Mar 2026, 08:03
Pestering "Outstanding" emails
Been receiving pestering emails about an outstanding invoice. When I look on both my bank account and Gosolr account all invoices has been paid, the mentioned "outstanding" invoice does not even appear on my account and neither does I have an "Extra Large" package/system with them. I have been replying to their accounts, however no response just more pestering emails, more than once a day. they do not respond other than an automated reply, their phone number does not work
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Replies (3)
GoSolr's replyOfficial
16 Mar 2026, 09:52Hi Hennie,
Thank you for bringing this to our attention. We understand how frustrating it must be.
We are currently looking into the matter, and a member of our team has already sent you an email regarding the invoice in question. They will continue to keep you updated directly as more information becomes available.
We appreciate you flagging this so it can be reviewed and resolved.
Kind regards,
The GoSolr Team
Thank you for bringing this to our attention. We understand how frustrating it must be.
We are currently looking into the matter, and a member of our team has already sent you an email regarding the invoice in question. They will continue to keep you updated directly as more information becomes available.
We appreciate you flagging this so it can be reviewed and resolved.
Kind regards,
The GoSolr Team
GoSolr's reply16 Mar 2026, 09:52
Official
Hi Hennie,
Thank you for bringing this to our attention. We understand how frustrating it must be.
We are currently looking into the matter, and a member of our team has already sent you an email regarding the invoice in question. They will continue to keep you updated directly as more information becomes available.
We appreciate you flagging this so it can be reviewed and resolved.
Kind regards,
The GoSolr Team
Thank you for bringing this to our attention. We understand how frustrating it must be.
We are currently looking into the matter, and a member of our team has already sent you an email regarding the invoice in question. They will continue to keep you updated directly as more information becomes available.
We appreciate you flagging this so it can be reviewed and resolved.
Kind regards,
The GoSolr Team
HG
Hennie G's updateReviewer Update
08 May 2026, 07:26 Dear Alistair,The incorrect emails are still continuing, which makes it clear that the issue raised repeatedly since January 2026 has not been resolved. My personal details are still being used incorrectly on an invoice claiming I owe money.This is unacceptable. I expect the correction to be made immediately and for these emails to stop without delay. I also require confirmation that my personal information has been removed from the incorrect account.I expect your urgent response.
HG
Hennie G's update08 May 2026, 07:26
Reviewer Update
Dear Alistair,The incorrect emails are still continuing, which makes it clear that the issue raised repeatedly since January 2026 has not been resolved. My personal details are still being used incorrectly on an invoice claiming I owe money.This is unacceptable. I expect the correction to be made immediately and for these emails to stop without delay. I also require confirmation that my personal information has been removed from the incorrect account.I expect your urgent response.
HG
Hennie G's updateReviewer Update
24 Aug 2026, 08:18Dear Gosolr Team....
these pestering email for the incorrect account is still appearing in my inbox....
The fact that I received now two different "account" that is not for me, is even worse.
I fail to understand how it cannot be resolved.
Talking to "Complaints" has not resolved the issue, the fact that one cannot get hold of the finance team to rectify this issue is just absurd.
these pestering email for the incorrect account is still appearing in my inbox....
The fact that I received now two different "account" that is not for me, is even worse.
I fail to understand how it cannot be resolved.
Talking to "Complaints" has not resolved the issue, the fact that one cannot get hold of the finance team to rectify this issue is just absurd.
HG
Hennie G's update24 Aug 2026, 08:18
Reviewer Update
Dear Gosolr Team....
these pestering email for the incorrect account is still appearing in my inbox....
The fact that I received now two different "account" that is not for me, is even worse.
I fail to understand how it cannot be resolved.
Talking to "Complaints" has not resolved the issue, the fact that one cannot get hold of the finance team to rectify this issue is just absurd.
these pestering email for the incorrect account is still appearing in my inbox....
The fact that I received now two different "account" that is not for me, is even worse.
I fail to understand how it cannot be resolved.
Talking to "Complaints" has not resolved the issue, the fact that one cannot get hold of the finance team to rectify this issue is just absurd.