Payment arrangement

Dear Gosolr Team, I am writing this message out of deep frustration and disappointment regarding the way my solar system has been handled. The throttling and stripping of my system every time I switch on an appliance is unacceptable and extremely unfair.

In February, when my account was fully up to date, I proactively informed you that I had lost my job in December. I requested leniency and made it clear that although payments might be late, I would continue to make them. Despite this transparency and good faith, you have now throttled my system even though I am only behind by one month.

Before losing my income, I had never missed a single payment. In fact, I even referred several people in my complex who signed up with Gosolr because I believed in your service. To be treated this way after years of consistent payment and loyalty is extremely disappointing and feels unnecessarily harsh.

I am requesting that you immediately restore my system to full functionality. I will make the outstanding payment on 30 April as communicated.

Please confirm once the system has been switched back on.